HVAC Dispatcher

Thank you for your interest in joining the JH Kelly team!

For more than 100 years, we've built our reputation on the strength of our people, our commitment to safety, and the relationships we build with our employees, customers, and communities. We're always looking for talented individuals who share our values and take pride in their work.

• Comprehensive Medical/Vision/Rx – Dental/Ortho Coverage: JH Kelly pays 87.5% of total premiums.
• Paid Vacation and Holidays: Generous PTO model to support work-life balance.
• 401K: 50% company match on the first 6% of employee contributions.
• Life Insurance, AD&D, STD & LTD: Paid 100% by JH Kelly.
• Annual Performance Bonuses: Opportunity for additional compensation based on performance.
• Profit Sharing: Participate in JH Kelly’s profit-sharing program. Averaging 9% of total compensation over the past 10 years.

As part of our commitment to maintaining a safe and productive work environment, all offers of employment are contingent upon successful completion of a pre-employment drug screening. Certain positions may also require a background check and/or motor vehicle record (MVR) review based on job responsibilities.

We appreciate your interest in becoming part of the JH Kelly family and look forward to learning more about you.

At JH Kelly, we’re seeking a positive, detail-oriented, and results-driven HVAC Dispatcher to join our Service team in Seattle, WA, and support our high-volume service operations. If you thrive in a fast-paced environment, excel at coordinating electrician schedules and resources, take pride in delivering exceptional customer service, communicate clearly under pressure, and have experience managing technicians and service calls, this is your opportunity to contribute to a legacy construction leader.

• Provide exceptional customer service by professionally handling inquiries, service requests, complaints, and high-volume, multi-line phone systems.
• Receive and accurately input service calls, generate work orders, and ensure timely execution.

• Efficiently schedule and dispatch HVAC technicians, equipment, and vehicles based on customer requirements, project specifications, and priorities.
• Monitor locations and utilization of personnel and equipment to coordinate services and maintain optimal scheduling.
• Communicate assignments clearly via phone, text, or other methods.
• Maintain accurate records, schedules, and databases using dispatch software for data entry, record retrieval, and report generation.
• Collect, review, and correct workers' timesheets for accurate payroll processing.
• Compile statistics and generate reports to track work progress and performance.

• Build and maintain proactive, positive relationships with field and shop craft personnel, technicians, supervisors, coworkers, customers, vendors, suppliers, subcontractors, safety, CAD/BIM, accounting, and IT teams.
• Promote and follow company safety and quality protocols.
• Undertake additional projects and tasks as assigned to support team success.

• Adhere to all company policies, procedures, and standards.
• Perform other duties as requested.

• Experience: Minimum 2+ years in computerized dispatching, managing multiple employees and locations daily; relevant industry experience in Plumbing, Electrical, HVAC, Refrigeration, or Commercial services strongly preferred; customer service experience required; high-volume, multi-line phone systems experience essential.
• Education: High school diploma or equivalent required.
• Skills: Excellent problem-solving skills with the ability to multitask and prioritize in a fast-paced environment…