Intake Navigator

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Full-time Regular Main Office- MLK, Seattle, WA, US

3 days ago Requisition

Salary Range: $25.00 To $29.00 Hourly

Are you organized, people focused, and comfortable helping others navigate new or unfamiliar processes? Do you enjoy creating a welcoming experience while keeping details, documents, and next steps organized?

Well, you're in the right place! Refugee Women's Alliance (ReWA) is hiring an Intake Navigator to join the team in Seattle, WA to support clients through the first steps of accessing immigration legal services.

• Benefits: Medical, dental, vision, life insurance, LTD, 403(b), PTO, paid holidays, and more
• Location: Primarily onsite role (four days onsite, one remote, once onboarded) based at ReWA's MLK office in Seattle, with regular travel to other ReWA locations
• Schedule: Full time, Monday-Friday, 37.5 hours/week

Refugee Women's Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award winning services to refugee and immigrant women, families, and communities throughout King and Snohomish Counties.

ReWA's Immigration Legal Services program helps individuals and families navigate immigration processes and access high quality, ethical legal support. As the program grows, ReWA is continuing to expand and strengthen how clients access and move through its services.

To learn more, visit rewa.org

As Intake Navigator, you'll be one of the first points of contact for clients entering ReWA's Immigration Legal Services program. You'll help clients move smoothly through the intake process by gathering information and documents, coordinating consultations, collecting payments, and making sure everything is ready for a successful handoff to the legal team. Because you'll connect with clients across the program, you'll play an important role in creating a welcoming, organized, and responsive experience from the very beginning.

• Monitor new client referrals and intake submissions
• Review submitted information and connect with prospective clients about next steps
• Create and maintain client profiles in eImmigration
• Coordinate consultations and appointments with the appropriate attorneys, DOJ accredited representatives, or program staff
• Help clients understand what information and documentation is needed before their appointment
• Support a smooth handoff from intake to the appropriate legal services team member

• Collect eligibility and other requested documentation prior to consultations
• Upload and organize client documents in eImmigration
• Help clients submit or scan documents onsite when needed
• Collect consultation payments for fee based services and process card payments through eImmigration
• Collect money orders from other ReWA offices and coordinate their return to the MLK office for reconciliation
• Maintain accurate and confidential client information throughout the intake process

• Provide a welcoming and professional first experience for individuals accessing immigration legal services
• Communicate clearly with clients about appointments, documentation, payments, and next steps
• Collaborate closely with attorneys, DOJ accredited representatives, the Program Supervisor, and other ReWA staff
• Support clinics and other program activities as needed
• Help identify opportunities to make the intake process more efficient and client friendly

You're a warm, organized, and confident communicator who enjoys helping people navigate processes and making sure details don't fall through the cracks. You're comfortable using technology, managing multiple priorities, and handling sensitive information with care. Most importantly, you understand how much a positive first interaction matters and enjoy helping people feel welcomed, informed, and supported.

• 2+ years of administrative, client service, intake, scheduling, or related experience
• Strong customer service and communication skills
• Excellent organization, attention to detail, and follow through
• Comfort learning and working within database, case management, or other digital systems
• Ability to handle confidential client information, documents, and payments accurately
• Ability to manage multiple priorities in a busy, client…