Customer Solution Specialist

We are seeking a Customer Solution Specialist for a direct hire, onsite opportunity in the Tukwila, WA area. This full-time customer support role is ideal for someone who enjoys helping people, resolving account questions, and building a long-term career in call center operations.

In this role, you will be the first point of contact for customers, providing professional support with account inquiries, payments, documentation, follow-up communication, and issue resolution. You will join a mission-driven technology environment focused on improving transportation safety, sustainability, and efficiency for communities nationwide.

This is a strong opportunity for an early-career professional who wants paid training, supportive leadership, a collaborative team culture, and a clear path for advancement. No industry experience is required, and the team is committed to helping dependable, detail-oriented employees learn, grow, and succeed.

• Answer incoming customer service calls with professionalism, empathy, and a customer-first approach.
• Assist customers with account questions, account updates, payment processing, and account maintenance.
• Research and resolve customer concerns while accurately documenting interactions and outcomes.
• Conduct outbound follow-up calls and respond to customer communications by phone, email, mail, and online channels.
• Review account information, notices, and supporting documentation for accuracy and completeness.
• Negotiate payment arrangements and fee adjustments within established guidelines.

• Direct hire opportunity.
• Annual salary: $48,000.
• Full-time schedule, 40 hours per week.
• Monday through Saturday availability required.
• Onsite position in Tukwila, WA.
• Paid training provided.
• No industry experience required.
• Competitive compensation and benefits package.
• Supportive leadership and collaborative team culture.
• Advancement opportunities within a growing organization.

• Provide front-line customer support for account inquiries, payment questions, and service-related concerns.
• Process payments, update account information, and maintain accurate customer records.
• Research account issues, document resolutions, and complete timely follow-up communication.
• Support customer retention and satisfaction through professional, solution-focused communication.
• Less than 1 year of experience required, making this a strong entry-level opportunity.
• Ability to communicate clearly and professionally by phone, email, mail, and online channels.
• Strong attention to detail when reviewing account information, documentation, and customer records.
• Comfortable handling a high volume of customer interactions in a call center environment.
• Dependable, organized, and able to follow established procedures and guidelines.
• Positive, team-oriented attitude with a willingness to learn and grow in customer support operations.

• Previous customer service, call center, retail, hospitality, or administrative experience.
• Experience handling payments, account updates, or customer documentation.
• Bilingual communication skills are a plus if applicable to customer needs.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.…