Concierge - Night Shift

Position Summary:

As a Concierge, you have a warm and compassionate personality that finds joy in helping create meaningful and lasting impressions by welcoming people in and out of the community. A successful Concierge is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Primary Responsibilities:

Positively interact with residents and prospective residents on a daily basis, establishing friendly rapport and warmly welcoming them into the community and directing them towards their needs

Maintain in-depth knowledge of community, residents and competitor properties at all times

Plan, organize and execute a wide range of virtual and in person events and activities for residents

Actively promote and encourage residents to participate in events and activities through multiple forms of communication

Respond to resident and prospective resident calls and emails promptly in the morning and throughout the day Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments

Tour prospective residents with energy and enthusiasm the Weidner way, when necessary

Walk marketing tour path, open target viewing apartments, and rent ready apartments, model homes and community amenities

Maintain and follow up on all communications of traffic in queue, emails and phone calls, when necessary

Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards

Foster and develop community partnerships

Accepts all incoming packages (mail, floral deliveries, etc.) for residents and delivers promptly

Assist/Manage amenity scheduling

Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information

Accompany vendors to vacant and/or occupied units, as needed

Assist with lease renewals in a timely manner and promote resident retention

Ensure leasing office is clean, orderly, and professionally presentable at all times

Benefits & Perks At Weidner Apartment Homes, we value our team members and offer a comprehensive benefits package designed to support your health, financial well-being, and career growth. Eligible on-site employees enjoy:

Health & Wellness Medical, Dental, and Vision Insurance Employer-paid Basic Life Insurance Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost Financial Benefits
401(k) Retirement Plan with company match of up to 4% of your eligible income

Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance

Time Away from Work Vacation accrual, with no usage waiting period upon accrual

Sick time accrual, with accrued time usage eligibility after 60 days of employment

Nine company-designated paid holidays annually

Housing Benefits Employee apartment discount available at Weidner communities, subject to availability and community guidelines

Workplace Support Company-provided maintenance uniforms

Career Development Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications

Opportunities for professional growth and advancement within a nationally recognized property management company

Join Weidner Apartment Homes and become part of a team that values your contributions and invests in your success.

Qualifications:

Prior customer service experience required

Complete tasks in a safe and efficient manner

Ability to work…