Lead Product Manager, Customer Experience

Lawn Starter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $750M in bookings. We're expanding beyond lawn care to become the one-stop shop for home services: three brands (Lawn Starter, Lawn Love, Home Gnome), one shared platform.

Lawn Starter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $750M in bookings. We're expanding beyond lawn care to become the one-stop shop for home services: three brands (Lawn Starter, Lawn Love, Home Gnome), one shared platform.

Our BHAG: 1+ job per household, every year. Getting there means winning on four fronts at once: more customers, more Pros, excellent service for both sides, and an AI-run company that moves faster than its size should allow.

Every new customer meets us the same way. They land on our home page or marketing site, then move through a signup and booking flow where they get a quote, pick a service and a schedule, and pay. That flow runs across all three brands and brings in most of the company's new customers. We built it many years ago. It's too long, and we lose customers at too many steps.

So the real question isn't how to remove a step. It's whether the experience designed still makes sense at all, or whether it should be rethought entirely as an AI-native, agentic experience.

You’ll own the consumer's first service experience: everything from the moment someone first encounters Lawn Starter through signing up and booking their first service. You'll decide what that experience should become, then build it with engineering, design, operations, marketing, and data. This is not a funnel-optimization job. We want someone who looks at a five-year-old flow, asks what a homeowner would want if we started from nothing today, and then ships the answer.

As Lead PM, you're an individual contributor with Lead-level scope and no direct reports. You'll work closely with the Consumer Experience lead, the Pro Experience PM, the Pricing PM, and the Conversational AI & Agents lead. You'll report to the Sr. Director of Product.

• A rebuild, not a tune-up. You're rethinking the experience from first principles, not polishing the one we have
• AI-native from the first screen. You'll decide whether a form is even the right way to sign up anymore
• Every new customer passes through your work. Across three brands, this is how people meet Lawn Starter

• The vision:
  What the first service experience should become, and the plan to get there
• The home page and marketing site:
  The first impression, and the first decision a customer makes about us
• Signup and booking for all three brands:
  Lawn Starter, Lawn Love, and Home Gnome
• Funnel data:
  The numbers that show where customers move forward and where they leave
• Quotes, services, and scheduling:
  How a customer gets a price, picks a service, and chooses when it happens
• Payment:
  Checkout, including Apple Pay and Google Pay

You’ll start from what a homeowner needs to book their first service and work backward. Every step we have today has to earn its place again, and you’ll defend each call with evidence.

Someone who wants their lawn mowed shouldn’t have to learn our product to book it. What can an agent handle for them, and where does a person still want control? You’ll answer with prototypes in front of real customers, not opinions in a meeting.

This flow brings in most of our new customers. You’ll need a path that proves…