Part Time Visitor Services Assistant

The

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions

• Provide a friendly and informative visitor experience; greeting guests, selling tickets and other services, and providing venue information to all visitors throughout their time at the Museum.
• Work to be informed and familiar in regard to daily Museum events, special presentations, membership levels, audio guides, simulators, and other Museum add-on experiences offerings to be an effective salesperson.
• Be familiar with the Museum campus and assigned work area, ensuring you have up-to-date knowledge to provide accurate information, safety and accessibility, and the best customer service possible.
• Provide guidance and function as a point of contact to visitors and volunteers, when applicable. Assist in insuring visitor compliance with Museum policy and protection of artifacts.
• Ring in sales and perform cash handling with a high level of accuracy.
• When working at the Flight Simulators, Virtual Reality, and other tactile experiences, demonstrate a thorough knowledge and adhere to all operational and safety guidelines including flight control instructions and emergency procedures.
• Assist department leadership team with daily procedures as directed; may include activating registers, balancing cash drawers, preparing deposits, and the opening and closing of accessible aircraft.
• Keep work area clean, orderly, stocked, and safe. Report any issues of operations or safety to supervisor or other museum leadership in a timely manner.
• Perform other duties as assigned.

The Visitor Services (VS) Assistant supports The Museum of Flight as usually the first point of contact for our visitors, providing Museum amenities and a great visitor experience. This position’s duties include greeting visitors upon their arrival, providing venue and related information, and selling Museum experiences including admission tickets, additional add-on activities such as tours, memberships, and more. This role is present and engaging with visitors in a variety of areas throughout our expansive campus, both indoors and out.

Beyond the admissions desk, they staff areas such our Aviation Pavilion, galleries, simulators, special exhibit areas, and private events. It is essential VS Assistants are at ease with the public and reflect the Museum’s mission and vision to our diverse clientele.

• Provide a friendly and informative visitor experience; greeting guests, selling tickets and other services, and providing venue information to all visitors throughout their time at the Museum.
• Work to be informed and familiar in regard to daily Museum events, special presentations, membership levels, audio guides, simulators, and other Museum add-on experiences offerings to be an effective salesperson.
• Be familiar with the Museum campus and assigned work area, ensuring you have up-to-date knowledge to provide accurate information, safety and accessibility, and the best customer service possible.
• Provide guidance and function as a point of contact to visitors and volunteers, when applicable. Assist in insuring visitor compliance with Museum policy and protection of artifacts.
• Ring in sales and perform cash handling with a high level of accuracy.
• When working at the Flight Simulators, Virtual Reality, and other tactile experiences,…