Design Engineer

Invoca is the revenue infrastructure platform for consumer brands. We help our customers turn digital and human interactions into measurable, profitable growth.

We're building at the intersection of AI, data, and customer experience, helping companies across healthcare, financial services, travel, hospitality, home services, automotive, retail & e-commerce understand customer conversations and turn those insights into action.

Our mission is to drive revenue for our customers through experiences that are intelligent, authentic, and empathetic.

At Invoca, we are powering the era of the agentic enterprise across revenue-driven conversational intelligence. To usher in this new era, we are looking for AI-native thinkers and executors across every function.

We look for collaborative, curious, and innovative individuals who thrive in dynamic, fast-moving environments and bring an experimental mindset to their work-rapidly testing ideas, learning quickly, and constantly looking for simpler, more delightful experiences for every user.

You will be joining a strong, high performing AI native design team organized into three pillars:
Platform, Intelligence & Analytics, and Conversational Agentic Experiences (Voice & SMS).

As a Staff Design Engineer, you'll work horizontally across all three pillars to define and build the next generation of Invoca experiences. You'll concept, prototype, and build-from early ideas to production experiences-using design, code, AI, and emerging technologies as creative tools.

This role has two areas of ownership:

• Define AI experience paradigms
  Shape how customers and partners interact across our product areas, including agents, conversational intelligence experiences, copilots, and emerging interaction models. Explore new technologies and protocols, including A2UI, and translate them into experiences that are useful, intuitive, and trustworthy.
• Define and execute horizontal user journeys
  Own high-impact experiences that span our product pillars and directly influence adoption, new logo activation, and engagement-including onboarding, evaluation experiences, billing, and other critical customer journeys.

This is as much a strategy role as it is an execution role. You'll partner as a peer with Product and Engineering to directly influence how customers discover, adopt, understand, and get value from Invoca. You'll also partner closely with your peers within the design team and the Head of Product Design to create abstractions and patterns that other designers and engineers can build upon.

You'll bring a high bar for craft while contributing to our evolving design systems and libraries. You'll know when to leverage existing patterns, when to extend them, and when to create something entirely new.

Explore and prototype the future using code, AI, and emerging technologies-including evolving protocols such as A2UI.

• Spot the P0 problems other people haven't seen yet, and make the case for why they matter without being handed a brief.
• Bring energy and craft to build horizontal experiences that make complex workflows feel simple, particularly across AI, data, analytics, and revenue workflows.
• Partner closely with our design system team to create reusable components, interaction patterns, and abstractions that scale across products.
• Partner closely with Engineering on frontend architecture, implementation quality and accessibility.
• Raise the bar for craft across interaction design, visual design, motion, and product quality.
• Influence product direction beyond your immediate team through strong product judgment, technical expertise, and vision.
• Mentor and elevate others around you just by how you work, no direct reports required.

You're equally energized by designing an interaction and building it.

You may have started in product design and become deeply technical, or started in engineering and developed exceptional product and design instincts. You know when to use design, when to write code, and when to bring the two together. You come with -

• Product thinking:
  You connect design and technology decisions to customer outcomes and business impact.
• Craft:
  You have a high bar for interaction, visual design, and implementation quality, with a portfolio that demonstrates it.
• Systems thinking:
  You naturally look for patterns, abstractions, and opportunities to make good solutions scalable.
• AI fluency:
  You actively experiment with AI and have experience working with agentic…