Counselor, One Stop SERVICES

Counselor, One Stop SERVICES

FLSA Status:
Nonexempt

Months Per Year: 12

Hours Per Week: 37.5

Employment Status:
Full-Time

Work Model:
On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability.

Seattle University strives to be a welcoming, open and safe campus climate for all whole and live and work at Seattle University.

• Effective Team Collaboration – Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication – Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity – Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation – Embraces change, approaching problems with curiosity, adaptability, and is committed to making a positive impact.
• Mindful Inclusion – Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation – Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Summary

Reporting to the Assistant Director of Student Contact and Communication, this position is the primary contact for students, prospective students, and family members regarding both Financial Aid and Student Account related questions. This position provides customer services and counseling for both financial aid and student account related activities and contact may take place over phone, in-person, via email or virtual video appointments.

Assist students and families with questions regarding applying for financial aid. Explain the Free Application for Federal Student Aid (FAFSA), including eligibility and filing issues, and assist with its completion as necessary. Answer questions about financial aid packages and the timing of awards. Provide information on types of loans (federal, state, and private) and assist students with the complex process associated with loans.

Explain the financial aid verification process and assist students and families with documents required to satisfy verification. Explain satisfactory academic progress, requirements, and the eligibility appeal process. Assist students with Financial Aid special circumstance appeals and how financial aid decisions are made. Explain student’s rights for financial aid and the student’s responsibility in the Financial Aid process. Explain all financial aid questions that can be answered in a 5–7-minute timeframe that are not confidential in nature.

Provide information about scholarships and grants for all student body populations, i.e. undergraduate, and graduate students and how to maintain eligibility. Provide information on federal and state grant qualifications.

Provide information and assist with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance and late fees), 1098-T, paid receipts and holds. Provide counseling to students, prospective students, and family members about educational finance options.

Assist students, prospective students, and families with various online services including mySeattle

U, FAFSA and the student aid.gov website for federal loan information.

• Bachelor's degree plus a minimum of two years of experience working in a Financial Aid/Student Account office, or an equivalent…