Student Success Coach

Join to apply for the Student Success Coach role at Western Governors University
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If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. WGU is driven by a mission to expand access to higher education through online, competency-based programs and is dedicated to creating a diverse workforce of student-focused professionals.

The salary range for this position is $54,800.00 – $82,200.00 (Grade: Professional 305). Compensation decisions are based on individual factors such as skill set, experience, and business needs.

INTERNAL APPLICANTS MUST APPLY BY 1/15/26

As a Student Success Coach, your primary mission is to support the success of WGU Academy students who are assigned to you. You will help students complete required college-level courses before enrolling full‑time, and you will develop their confidence, study habits, emotional well‑being, and communication skills to succeed at the Academy and beyond.

• Provide coaching and support for an average student load set by department standards, guiding progress in completing 2 or more college‑eligible courses over 2‑4 months.
• Leverage motivational interviewing techniques to influence positive behavior change.
• Facilitate the Academy’s “college success” readiness curriculum during the first month, including online modules, group coaching, and personal coaching sessions.
• Lead virtual small‑group sessions that create community and inspire students.
• Offer encouragement, reinforce positive behaviors, and celebrate milestones of assigned students.
• Collaborate with Success Coaches, supporting teammates and providing input on improvement opportunities.
• Embrace WGU Leadership Principles with an emphasis on learning, courage, and student obsession.
• Analyze and interpret data to improve student success and team productivity.
• Assist students with Academy systems and solve administrative problems.
• Perform other related duties as assigned.

• Establish empathy, active listening, optimism, and a genuine concern for student success.
• Demonstrate high energy and enthusiasm for virtual group sessions.
• Create strong rapport and communication skills, especially via web conference.
• Promote a strong work ethic and attention to detail.
• Work independently with regular feedback and continuous improvement.
• Show courage focused on what is best for students and the team.
• Champion change and remain flexible in ambiguous environments.
• Have intermediate experience working with sophisticated technology systems.
• Possess foundational knowledge of coaching principles and positive psychology.

Minimum Qualifications:

• Bachelor’s degree
• Accredited coaching certification
• Experience facilitating, presenting, or teaching in a remote online environment
• 3+ years of coaching experience

Preferred Qualifications:

• ICF Accredited Coach Training or NBHWC
• Experience supporting adult learners in distance learning environments
• Experience working with at‑risk learners
• Familiarity with Salesforce or other CRM tools
• One year in a high‑volume coaching center or at least one year at WGU Academy with proficiency in motivational interviewing for six months
• Two years of professional experience teaching or facilitating groups or delivering social‑emotional learning curriculum consistently for six months

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.

Full‑time regular position (40 hours per week). Eligible for bonuses and a comprehensive benefits package including medical, dental, vision, telehealth, mental health care, health savings account, flexible spending account, life insurance, disability coverage, accident and critical illness coverage, retirement savings, wellbeing program, discounted WGU tuition, flexible paid time off (no accrual), 11 paid holidays, and up to 12 weeks of parental leave.

How to Apply:

Submit an online application. Internal WGU employees should apply through the internal job board in Workday.

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting.

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.