Field Service Bus Technician

Field Service Bus Technician

Seattle

We're leading the transition to zero‑emission mobility. Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.

At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long‑term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are.

Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!

Are you ready to take on a dynamic role that puts you at the heart of our commitment to exceptional customer service? As a Field Service Engineer, you'll provide hands‑on supervision and support to ensure vehicle repairs are carried out efficiently, whether at customer workshops, vendor facilities, or on‑site at customer premises. This role requires flexibility, as you'll work within a 24‑hour operational environment, including shift work, overtime, and extensive travel.

If you're a problem‑solver with a passion for engineering excellence, we want to hear from you!

• Provide after‑sales support to customers with ADL product
• Supervise and support warranty repairs and campaign modifications
• Co‑ordinate repairs with other Field Service Engineers, contractors, suppliers and agents
• Identify and report reliability, performance, and maintenance issues that affect customer perception of the ADL product
• Support communication to customers on progress of repairs
• Prompt completion of work records and timesheets for all warranty repairs including parts used
• Provide product familiarisation and technical training to customers maintenance staff and parts personnel
• Fast‑track issues of high customer concern to Overseas Service Manager and provide daily availability reports
• Diagnose and assist in repair of mechanical, electrical and body related faults
• Train individuals and provide technical advice on deep diagnostics and repairs on latest generation vehicles, both standard driveline, EV, and Hybrid buses
• Ensure customer satisfaction by ensuring vehicles are promptly returned to service
• Work as part of a team following company guidelines and safety policy

• Background in vehicle repair
• Detailed knowledge of ADL products and procedures. Certified and licensed mechanic
• Minimum 5 year’s experience on ADL Enviro range of low emission buses or similar
• Communicative skills in written, oral, and electronic
• Experience of vehicle maintenance procedures and operation
• High level of electrical knowledge and strong fault diagnostic capabilities
• Full valid driving licence and ideally hold a current PCV or Commercial driving licence
• Good level of computer literacy required to operate laptop diagnostic equipment
• Self‑motivated and able to communicate with customers and colleagues at all levels
• Understanding of modern EPA diesel engines and exhaust gas processors including DEF injection, pneumatic braking systems including anti‑lock, automatic gearboxes, multiplex electrics using J1939 protocol and principles of electricity
• Identify and describe function of electrical components, read circuit diagrams and carry out fault tree diagnosis. Must have own tools
• Multi‑skilled – able to carry out all aspects of passenger vehicle repairs including body, electrical and mechanical systems
• Dependable, punctual and reliable
• Smart appearance
• Prepared to work overtime and out of hours as required
• Excellent self‑organising and planning skills

• Generous salary package – we reward our people at the level they deserve
• A 40‑hour working week, with flexible working options, giving you that much‑needed work/life balance
• Ongoing employee development through a variety of in‑house training initiatives along with tuition subsidies for courses at outside institutions
• Annual leave…