Field Service Engineer

This role will primarily support customer sites throughout the Pacific Region as needed. The location of this role is in and around the Seattle area. The candidate will spend ~75% of the time in Seattle and travel to Alaska 25% of the time. Relocation is provided for out of state candidates to relocate in Seattle.

The Field Service Engineer 1 is responsible for delivering world-class service and repair support for GE OEC Surgical C-Arm equipment, ensuring high system performance and customer satisfaction.

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

• Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Managing vendors’ service delivery processes in compliance with GE Healthcare policies.

• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• May include training of clinical staff on designated equipment.

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

• Six Sigma trained/certified

• Establishes good relationships with customers and staff.

• Builds wide and effective networks of contacts inside and outside the organization.

• Relates well to people at all levels.

• Manages conflict.

• Applies specialist and detailed technical expertise.

• Develops job knowledge and expertise through continual professional development.

• Shares expertise and knowledge with others. Uses technology to achieve work objectives.

• Demonstrates an understanding of different organizational departments and functions.

• Focuses on customer needs and satisfaction.

• Sets high standards for quality and quantity.

• Monitors and maintains quality and productivity.

• Works in a systematic, methodical and orderly way.

• Consistently achieves project goals.

• Takes responsibility for actions, projects and people.

• Takes initiative, acts with confidence and works under own direction.

• Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.

• Works productively in a pressurized environment.

• Keeps up to date with competitor information and market trends

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