Systems Engineer III

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states.

Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

With general guidance, the Systems Engineer III (SE III) is expected to ensure the stability, integrity, and efficient operation of infrastructure systems that supports core organizational functions; complete routine assignments and/or project tasks. The SE III provides operational support for authentication, monitoring, messaging, and collaboration systems; servers, storage, and data protection systems. This role is responsible for building, monitoring, maintaining, supporting, and optimizing operating systems and infrastructure systems' performance to identify, resolve and communicate issues.

The Systems Engineer III implements medium-to-large scale and potentially complex systems. The work assignments of the SE III will follow both existing and newly created solutions. The incumbent must be able to recognize and respond to complex and non-routine issues, and plan and lead large scale, complex assignments. Additionally, the SE III is responsible for the evaluation of systems and assisting with determining future needs to create and drive improvements of infrastructure technology, processes, and standards.

The Systems Engineer III reports to the Systems Engineering Manager (Core Infrastructure Engineering).

This role will have the opportunity to work partially at our campus and remotely. Evening and/or weekend work may occasionally be required.

Operational: May perform some or all of the following responsibilities:

• Fulfill day-to-day operational tasks associated with maintaining infrastructure systems.
• Serve as technical lead or team member for large, complex projects to provide new or improved infrastructure services.
• Install/build, configure, administer, and decommission infrastructure systems, including upgrades, patches, and migrations.
• On a rotation basis, provide 24/7 on-call support for mission critical infrastructure systems.
• Provide Tier 3 Support of infrastructure systems. Act as an escalation point for technical issues as required.
• Monitor and report on infrastructure systems' usage, capacity, and availability. Set appropriate monitoring and alerting levels for infrastructure systems.
• Respond to incidents and service outages to restore service interruptions in a timely manner.
• Fulfill service requests in the most supportable and expedient way.
• Monitor and tune infrastructure systems for optimal performance.
• Control and limit infrastructure systems' access in compliance with security policies and best practices to maintain system integrity.
• Create new and maintain current and accurate technical documentation and diagrams.
• Develop and nurture relationships and collaborate with other members of IT staff and end users to resolve technical challenges.
• Lead hardware / software evaluation for infrastructure systems.
• Participate in and present at Design Reviews to ensure reasonable…