Field Service Intro Representative; Experienced or Senior

Position: Field Service Intro Representative (Experienced or Senior)
** Boeing Commercial Airplanes
** is looking for
** Field Service Intro Representatives (Experienced or Senior)
** to support our airline customers at our customer facility in
** Seal Beach, California
** or
** Seattle, Washington
** offices.
* Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
* Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services
* Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds
* Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments
* Provide technical & operational product data to Boeing organizations
* Extensive travel is required; multiple / continuous short-term assignments
* The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team
* Requires the ability to communicate effectively with all levels of managements and customers
* FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires
* FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Seattle, WA, between assignments.
* Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable
* Prior customer support experience desired
* Contingent on model-based experience and business needs, selected candidate will be part of the 737

MAX, 777X or the 787

EIS (Entry Into Service) teams
* Technical or engineering degree or Airframe and Power-plant (A&P) license (or equivalent license from other country regulatory agency such as EASA B1/B2)
* 3+ years of experience understanding and communicating technical issues.
* 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)
* Ability to obtain a valid travel passport.
* Ability to travel internationally up to of 75%.
* Must be willing to be on call 24x7 as required to support emergent airline customer requirements.
* 5+ years of related work experience or an equivalent combination of education and experience.
* 5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred
* 5+ years of experience coordinating technical solutions for airline customers
* Be able to travel for repeated short-term assignments
* Be willing to accept back to back assignments both foreign and domestic
* Prefer prior experience in a Customer Support organization
* Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting
* 5+ years of experience using strong verbal and written communication skills
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