Supervisor-Fare Engagement

Description

Salary range is $29.81/hour to $64.42/hour with a midpoint of $47.12. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits:
  
  We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off:
  Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount.
• ORCA Card:
  All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement:
  Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices:
  We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

This is a Term-Limited position with an anticipated end date of 12/31/28.

Under general direction, supervises transit fare ambassador, inspections, citations and related activities under the Central Puget Sound Regional Transit Authority (Sound Transit) Fare Engagement Program. Essential functions of this class include but are not limited to: investigating alleged violations of fare policy rules & regulations, civil and administrative codes, and other provisions under the jurisdiction of Sound Transit; studying the efficiency of the Fare Ambassador program through field audits, meetings, surveys and other fact gathering techniques;

analyzing fare inspection data and reviewing trends; planning the activities of Sound Transit Fare Ambassadors assigned to the enforcement of Sound Transit fare policies; communicating orally with members of the public, agency personnel and with representatives from other departments; supervising Sound Transit Fare Ambassadors in the field; utilizing computer programs and software for drafting reports for management related to the performance of the Sound Transit Fare Ambassador program as well as making recommendations on disciplinary actions of Fare Ambassador employees to Human Resources;

and acting as a liaison with other divisions to resolve issues. Performs other related duties as required.

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position‑specific duties.

• Investigate alleged violations of fare policy rules and regulations, civil and administrative codes, and other provisions under the jurisdiction of Sound Transit, to aid in successful enforcement of these rules and regulations.
• Study Proof of Payment (POP) efficiency through field audits, meetings, surveys and other fact‑gathering techniques to safeguard and ensure that the fare ambassador unit functions effectively. Ensures that Sound Transit revenue is not being lost due to negligence.
• Analyze fare inspection data and reviews trends using spreadsheets and other computer programs in order to make recommendations to management. Enters data into spreadsheets and other applications, as well as retrieving the data when necessary. This data includes information on rates of enforcement/evasions, achievement of department goals, etc.
• Plan the activities of Transit Fare Ambassadors assigned to the enforcement of Sound Transits…