Field Service Intro Representative; Experienced or Senior

Field Service Intro Representative (Experienced or Senior)

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes is looking for Field Service Intro Representatives (Experienced or Senior) to support our airline customers at our customer facility in Seal Beach, California or Seattle, Washington offices.

In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, you will interact with many different organizations within the company such as Sales, Marketing, Engineering, Customer Support, Business Operations and others. Selected candidates will be required to work onsite with the possibility of telecommuting between assignments in Seal Beach, CA or Seattle, WA.

Our Field Service Intro Representatives are the backbone of our commitment to excellence in customer support. As global technical experts, they provide unparalleled assistance for our products at customer sites and Boeing locations. By analyzing emerging customer needs, they develop innovative solutions that prioritize product safety, integrity, and supportability. They monitor product status and operational challenges, swiftly troubleshoot and resolve maintenance and reliability issues, support customer action plans, coordinate resources for critical situations, and serve as a vital link between customer leaders and Boeing leadership.

• Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
• Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services.
• Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds.
• Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments.
• Provide technical & operational product data to Boeing organizations.
• Extensive travel is required; multiple / continuous short-term assignments.
• Requires proven critical thinking and communication skills plus the ability to work independently as well as within a team.
• Requires the ability to communicate effectively with all levels of management and customers.
• FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
• FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30–90 days and based in Seattle, WA, between assignments.
• Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable.
• Prior customer support experience desired.
• Contingent on model-based experience and business needs, selected candidate will be part of the 737
  
  MAX, 777X or the 787
  
  EIS (Entry Into Service) teams.

This position is hybrid. The selected candidate will be required to perform some work onsite at one of the listed location options, at the hiring team’s discretion, which could change in the future.

• Technical or engineering degree or Airframe and Power-plant (A&P) license (or equivalent license from other country regulatory agency such as EASA B1/B2).
• 3+ years of experience understanding and communicating technical issues.
• 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM, etc.).
• Ability to obtain a valid travel passport.
• Ability to travel internationally up to 75%.
• Must be willing to be on call…