Field Service Engineer

Field Applications Service Engineer

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 50 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

We are looking for an experienced Field Applications
Service Engineer to join Mycronic's Global Technologies division working within our Die Bonding business line. It is an exciting time to join our team!

In the world of microelectronics and optoelectronics, precision is everything. Our market-leading position has been built over decades by delivering flexible, ultra-precise die bonding systems that improve our customers' performance each and every day. Innovation has been key to our success and continues today with new products and derivatives of our products being launched each year. We don't sit still! With new products and derivatives launched every year, you'll work in an environment that thrives on "what's next."

Our clients are in major industrial sectors including data centers, aerospace & defense, medical, microwave & RF, and 5G wireless.

The Service Engineer I provides remote and on-site technical support to our customers across the US, Canada, and Mexico, utilizing a blend of technical expertise, problem-solving skills, and excellent customer service. This role focuses on repairs, process issues, and equipment optimization, serving as a trusted technical advisor. Responsibilities include conducting remote troubleshooting and diagnosis, as well as providing in-person support as needed at customer sites, including during the equipment installation process.

This role is located on the West Coast, with a preferred home location of Seattle or Phoenix.

• Perform equipment repairs, installations, and maintenance at customer facilities
• Install and implement hardware and software upgrades to support equipment performance and functionality
• Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
• Diagnose and troubleshoot equipment issues and communicate findings and performance feedback to the factory
• Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
• Provide support to Service Engineer II on technical projects, service activities, and customer needs as assigned
• Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and related technical initiatives
• Partner with Sales personnel by providing technical information, responding to customer inquiries, and participating in customer visits as needed
• Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
• Represent and promote company products and services professionally and in accordance with established training and guidelines
• Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
• Perform additional duties and responsibilities as assigned to support departmental and organizational objectives

• Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
• 3-5 years of professional experience in the design, repair, maintenance, or field service of semiconductor back-end equipment strongly preferred
• Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
• Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
• Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
• Excellent verbal and written communication skills, with the ability to effectively communicate…