Eligibility Clerk; COBRA

Are you looking for a customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales customer service role, you could find the career boost you’re looking for!

What you'll be doing...

As an eligibility clerk for our Accounting & Eligibility team, you will be responsible for:

• Responding to oral and written COBRA inquiries from participants and employers
• Processing COBRA election forms, enrollment forms and payments
• Preparing refund paperwork for participants

Who you are...

• Organized. Ability to juggle and prioritize workloads, have strong analytical skills
• Communicator. Excellent interpersonal and communication skills
• Detailed. Strong attention to detail with excellent problem-solving skills
• Technically Savvy. Basic proficiency in Excel and Word

Who we are...

Northwest Administrators, Inc. is an industry leader in third‑party administration of employee benefits. We administer one of the largest multi‑employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better‑than‑market benefits package. See what our associates are saying about us at Northwest Administrators Inc.

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If hired, you can expect...

• Union scale wages, raises every 6 months, starting at $21.38/hr up to $29.32/hr
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work‑life balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws.

NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at  to request accommodation.

Interested in building your career at Northwest Administrators, Inc.? Get future opportunities sent straight to your email.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one.

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How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
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