Specialist, Services

Overview

Specialist, Additional Services at Lindblad Expeditions. Join to apply for the Specialist, Additional Services (SAS) role. The SAS will craft unforgettable guest experiences by managing and confirming guest requests for additional cruise services, coordinating with vendors and internal teams, ensuring timely communication, accurate reporting, and efficient inventory management.

This range is provided by Lindblad Expeditions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

• Manage contract terms related to attrition, cancellations, and inventory release with vendors, mitigating financial exposure to the organization.
• Monitor and action guest waitlists for additional services in priority order, based on established guidelines.
• Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner.
• Serve as a primary liaison between the Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications.
• Coordinate with internal departments via email to facilitate guest service requests in a timely manner.
• Maintain and regularly update Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams.
• Generate, review, and distribute detailed manifests (arrival, departure, hotel rooming lists, air service manifests) to vendors and internal field partners, in a timely and error-free manner.
• Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring guest records reflect accurate programming and any newly added services.

• Experience in Inventory Management: ability to manage contract terms related to attrition, cancellations, and inventory release with vendors.
• Experience in monitoring guest waitlists and processing service requests in a timely manner.
• Vendor & Internal Communications: ability to liaison between teams and external vendors, managing requests for upgrades, service cancellations, and inventory modifications; proficient in coordinating with internal departments to facilitate guest service requests.
• Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively.
• Documentation
  
  Skills:
  
  experience maintaining and updating knowledgebase documentation for accuracy and usability.
• Manifest Management: ability to generate, review, and distribute manifests accurately and promptly.
• Collaboration:
  
  experience working with analysts and project managers to implement programming changes, ensuring guest records are accurate.
• Problem-Solving: ability to troubleshoot inventory and guest services issues with proactive solutions.
• Attention to Detail: strong attention to detail in manifests and documentation to ensure error-free distribution and reporting.

• Industry Knowledge: familiarity with travel or hospitality, particularly cruise or expedition services.
• Technical Proficiency: experience with inventory management systems or software, particularly Seaware.

The employee may sit, talk, hear, write, and type. Occasional standing, walking, and reaching with hands and arms. Frequently lifting up to 10 pounds and occasionally up to 50 pounds. Ability and willingness to travel.

This job description is intended to describe the general nature and level of work performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.

• Not Applicable

• Full-time

• Other

• Travel Arrangements