Manager of Event Operations

Manager of Event Operations

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Reporting to the Associate Director for Event and Information Services, the Manager of Event Operations is responsible for the day‑to‑day operation of the HUB’s meeting and event spaces. The position supervises up to 40 student employees, maintains event and meeting equipment, furnishings, and spaces, and assists with the development of program policies, budgets, and processes related to event operations. The manager also advises campus community members and clients on meeting and event set‑up and A/V needs.

• Event Operations Management (40%)
  • Process week‑of updates for all major event spaces, ensuring accuracy of staffing levels and production materials.
  • Oversee delivery of program services by directing the work of all HUB Event Services staff to ensure that all event spaces meet customer specifications daily.
  • Monitor quality of work and services provided by staff; create, review, and assess systems for task delivery for accuracy and efficiency. Perform spot checks of event spaces to ensure that facility set‑up and technology are provided as requested, meeting ADA accessibility and fire safety standards.
  • Provide quality customer service by working closely with the scheduling office and clients. Engage with clients regarding furnishings, audio‑visuals, lighting, sound, power, caterers, decorations, and facility policies.
  • Use graphic and database software to produce complex and detailed event diagrams and record event information.
• Equipment and Space Maintenance (30%)
  • Maintain an inventory database for all furnishings; update and review bi‑annually to ensure safety, security, and viability of equipment.
  • Notify Facilities Maintenance staff of any maintenance needs and recommend long‑term preventative maintenance plans.
  • Review current program needs and recommend updates and additions in equipment and furniture inventory.
  • Assist the Associate Director of Events and Information on budgeting to accommodate equipment, services, and supplies; assist with annual budget development.
  • Create and maintain vendor relations for purchases and rental equipment.
  • Assist with special event programs within the department.
• Supervision (30%)
  • Hire, train, supervise, and evaluate one full‑time Event Operations Coordinator and up to 40 student employees.
  • Maintain scheduling databases to track staff information, schedules, and student reports.
  • Review current program needs and recommend updates and additions in staffing and scheduling.
  • Assist the Associate Director of Events and Information on budgeting to accommodate staffing, equipment, services, and supplies; assist with annual budget development.
• Other related duties as assigned.

• Must be able to independently lift, push, and pull 50 pounds.
• High school graduation or equivalent.
• Three years of applicable experience in event management or related program specialty.

• Bachelor’s degree in business administration, communications, marketing, or related field.
• Five years of applicable experience in event management or related program specialty.
• Specific experience with or knowledge of amplified sound systems, video projection systems, theatrical lighting, and/or audio and video recording.

Supervision
This position reports to and works under the general supervision of the Associate Director for Event and Information Services. It provides primary supervision to 40 student staff and one permanent full‑time staff.

Working Conditions
Work performed in a shared office or meeting and event setting. Occasional outdoor event production support is expected, particularly in the spring and summer months. Evening and weekend work may be required as scheduled in accordance with the position’s Collective Bargaining Agreement.

Telework Opportunities
Occasional telework opportunities may be available with supervisor approval.

Pay Range Minimum: $54,732.00 annual
Pay Range Maximum: $73,608.00 annual

Shift: First Shift (United States of America)
Temporary or Regular:
Regular position
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