Service Advisor

Seattle Volvo Service Advisor

Seattle, WA | Volvo | Scandinavian luxury | European brand | 1+ year preferred | Hospitality experience welcome | Sales experience welcome | Fixed ops | Pacific Northwest | Seattle metro | Veterans encouraged to apply | $60,000 - $100,000+ OTE

• You earn guest trust through clear communication, honest recommendations, and following through on every commitment -- guests leave your lane feeling informed and genuinely cared for, not managed through a process

• You have service advisor, hospitality, or strong guest-facing experience and you're ready to bring that foundation to a values-driven Seattle Volvo store where the ownership community is engaged, loyal, and pays attention to how they're treated

• You want to build a high-earning advisory career where the guests who trust you return consistently and refer the people in their network

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Volvo Cars Seattle serves a loyal, values-conscious ownership community in one of the Pacific Northwest's most tech-forward and sustainability-minded markets. Volvo owners are engaged with the brand -- they care about safety, sustainability, and the quality of their ownership experience -- and they return to the advisors who communicate honestly, follow through without fail, and treat their time with genuine respect.

The advisor who builds those relationships here creates an earnings trajectory that compounds year over year.

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return

• Translate technical repair findings on Volvo's evolving platform -- including EV and PHEV systems -- into clear, confident guest communication that earns authorization through honest recommendations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a consistent, professional Volvo-standard guest experience that keeps owners returning to this store

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from luxury hospitality, high-end retail, or comparable backgrounds encouraged to apply

• Volvo or European brand service advisor experience a strong plus -- familiarity with Volvo's ownership community, service culture, and the brand's growing electrified platform is a meaningful advantage

• Clear, composed communicator -- Volvo guests are informed and values-driven; they respond to advisors who are straightforward, knowledgeable, and follow through

• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable

• Self-motivated with a genuine drive to build a long-term book of returning guests

• Comfortable with DMS platforms or quick to learn them

• Valid driver's license with a clean driving record

• OTE of $60,000 - $100,000+/yr

• Paid Volvo manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior…