Senior Accounts Receivable Analyst

About us:
Stanley 1913 - Built for Life® since 1913.

The Stanley 1913 brand has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular Quencher ™ series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders , and inventors who believe in creating sustainable products for a better life and world that minimiz e s our impact on the planet.

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The Senior Accounts Receivable Analyst plays a critical role in supporting healthy cash flow and financial performance across Stanley 1913’s Americas business. This position owns key aspects of accounts receivable, collections, chargeback resolution, and customer credit management. You will partner closely with customers and cross-functional teams—including Sales, Logistics, Customer Service, and Finance—to resolve account issues, mitigate credit risk, improve processes, and ensure transactions and reporting are completed accurately and on time.

The ideal candidate brings strong analytical judgment, a customer-focused approach, and the ability to independently manage a complex portfolio in a fast-paced, evolving environment.

Accounts Receivable, Collections, and Chargebacks (70%)

• Manage the end-to-end accounts receivable process for an assigned customer portfolio, including collections, account reconciliations, dispute resolution, and root-cause analysis.
• Proactively manage aging balances, unapplied payments, credits, and deductions; contact customers regarding past-due balances, provide account statements, and establish clear plans for payment or issue resolution.
• Partner with internal teams to validate, research, dispute, and resolve customer chargebacks and claims, while identifying recurring trends and recommending solutions to address underlying process issues.
• Process customer credit memos and refunds in accordance with internal policies and review orders on credit hold, balancing risk mitigation with business and shipment needs.
• Maintain accurate customer credit, collections, and account documentation while building productive relationships with internal business partners and external customers.
• Prepare weekly and monthly AR aging reports, metrics, and portfolio updates; support financial reporting, month-end and year-end close, and internal and external audits while ensuring compliance with company and group accounting requirements.
• Participate in operational improvement, automation, and system-enhancement initiatives.

Credit Management (30%)

• Support the onboarding of new customer accounts, including credit review and establishment of appropriate credit terms and limits.
• Evaluate the creditworthiness of new and existing customers using financial documents, credit reports, payment history, and other available risk data.
• Conduct regular reviews of customer credit limits and payment terms, identifying emerging risks and recommending appropriate actions.
• Use multiple credit-risk platforms and data sources to inform credit decisions.
• Communicate credit findings, risks, and recommended solutions clearly to Finance leaders and cross-functional partners.

• Bachelor’s degree in Finance, Accounting, or a related field, or an equivalent combination of education and relevant experience.
• 8+ years working experience in finance and accounting, AR, Chargeback, Credit Management experience, or a related finance and accounting function.
• Experience leading complex customer accounts and independently resolving collections, deductions, payment application, and credit issues.
• Strong understanding of customer credit…