Public Benefits Specialist In-Training; PBS- Moses Lake

Our vision is to ensure that Washington state’s children and youth grow up safe and healthy—thriving physically, emotionally and academically, nurtured by family and community.

Job Title: Public Benefits Specialist 1-3 In-Training (PBS3)
Location: Moses Lake, WA. This position is currently deployed as a telework position; however, when business needs arise such as deployment ends, in-person meetings, IT/equipment issues, etc., the selected candidate must be willing and able to commute to: 1651 Pilgrim St., Moses Lake, WA 98837.
Closes: Saturday, January 10th, 2026
Salary: Public Benefits Specialist 1 (PBS1): $4,428 - $5,137 monthly;
Public Benefits Specialist 2 (PBS2): $4,119 - $5,531 monthly;
Public Benefits Specialist 3 (PBS3): $4,428 - $5,956 monthly

Do you want to help families and communities safely care for their children? The Moses Lake Early Learning Child Care Subsidy Call Center is looking for a customer service-oriented candidate to join our team and provide direct customer service in a call center environment for Child Care Subsidy customers. If you have a passion for helping others and want to see families flourish, we encourage you to apply.  

to learn more about DCYF.

The Public Benefits Specialist conducts interviews, reviews information, and makes eligibility determinations for services and child care assistance. As the incumbent of this position, you will use your extensive and specialized financial knowledge, as well as your ability to interpret public laws and policies and make independent decisions. In this role, you will have the opportunity to demonstrate excellent communication skills, both oral and written, to provide customer service delivery and support children receiving early education.

• Conduct intensive interviews with customers to determine eligibility or continued eligibility for services when notifying the program of changes of circumstances for Child Care benefits.
• Provide information about program requirements, application procedures, and verification needs.
• Obtain and review necessary data, documentation and verification for Federal or State assistance as it relates to an individual’s specific circumstances.
• Process Child Care applications received from the Washington Connection online applications, in the Document Management System (DMS), and through interactive interviews.
• Responsible for Interviewing gathering and analyzing information, reviewing documents and system information. Assist customers to verify eligibility criteria, supporting first contact resolution customer service.
• Analyze collected oral and written information to determine accurate benefits and continued program eligibility.
• Finalize Child Care applications and reapplications with information received and verified for accurate determination of eligibility.
• Refer clients to both mandatory and optional services including other agencies as required.
• Authorize Working Connections Child Care Subsidy payment to approved Licensed facility and Family Friend and Neighbor (FFN) Subsidy Providers through the Social Services Payment System (SSPS).

We are considering candidates at the Public Benefits Specialist 1 through 3 levels. Candidates, if hired, at the 1 and 2 levels have a training plan to advance to Public Benefits Specialist
3. Experience is the only difference between qualifications for levels and is evaluated by the hiring manager.

Public Benefits Specialist 1 (PBS1):
One (1) year of experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
OR
Experience examining/processing medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education.

Public Benefits Specialist 2 (PBS2):
Six (6) months of experience as a Public Benefits Specialist 1, and completion of the agency’s Public Benefits Specialist Training Program.
OR
One (1) year of experience conducting financial…