Associate Patient Call Representative - OPA MSO

Overview

At SCA Health, we believe health care is about people—the patients we serve, the physicians we support and the teammates who push us forward. SCA Health is redefining specialty care as part of Optum, with a network spanning more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work supports physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

We are seeking an Associate Patient Call Representative - OPA MSO to join our team.

• Take inbound calls from patients and make outbound calls to patients
• Provide one-call resolution to patient inquiries whenever possible and perform timely follow-up on inquiries requiring escalation or additional research
• Follow up on all patient voicemails within 24 hours
• Provide patient education regarding how to understand their Explanation of Benefits (EOB)
• Take payments from patients
• Provide requested documentation and records
• Consistently achieve defined metrics
• Read and understand contracts with Insurance companies
• Review and determine if an adjustment is required on an account
• Review and determine if a refund is required on an account
• Verify insurance
• Provide patient estimates
• Verify and update demographic information
• Research and locate missing payments
• Review clinical information to determine if a coding review is required

• High school diploma or GED required
• Strong customer service experience preferred
• A/R, billing, insurance verification or customer service experience preferred
• Healthcare experience preferred
• Bilingual preferred

$20.00/hr - $25.00/hr

• Location:
  
  Redmond, WA
• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care

Note:

This description reflects the role as part of SCA Health. Benefits information includes medical, dental, vision coverage, 401k with company match, paid time off, life and disability insurance, and more. For full details, contact a recruiter.