Aging and Disability Medicaid Case Manager II- Bilingual in Arabic and Kurdish

Job Summary

Neighborhood House has a longstanding commitment to ensure that low income, immigrant and refugee aging and disabled members of our community age in place, receiving culturally appropriate services that enable the highest quality of life. The primary role of this position is to assist clients and their families to obtain the supports needed to remain in their homes. The case manager reports to the Community Health Supervisor.

The Case Manager will develop and implement care plans for clients to assist them in meeting their goals and ensuring that all of their Activities of Daily Living (cooking, cleaning, bathing, etc.) are addressed.

The ideal candidate will have experience with navigating within a dynamic and flexible atmosphere and have experience working with aging and disabled populations.

• Support program outreach activities to inform the community about the services available, as needed.

• Conduct in-home functional assessments and reassessments for a case load of approximately 75‑85 clients. Collect personal data and analyze information to establish a tailored plan of care for each client and their family that supports the client’s goals.

• Review eligibility for program annually and as needed.

• Provide oversight of the care plan and conduct care plan reviews as needed.

• Document all client activities and maintain confidential client records.

• Provide information, referral, and advocacy to link clients and their caregivers to appropriate services in a timely manner.

• Participate in clinical case reviews, trainings, and case consultations.

• Conduct placement (i.e., Assisted Living, Adult Family Home, etc.) assessments and/or termination planning as needed for clients exiting case management services.

• Maintain work standards to ensure compliance with DSHS Quality Assurance and HIPAA expectations.

• Travel to clients’ homes in King County to conduct in‑home assessments.

• Work with interpreters as needed.

• Some evening and/or weekend work may be required.
• Perform other duties as assigned.

• Bachelor’s degree in Social Work, Behavioral Science, or related field plus 3 years of experience working in social work or human services, with an emphasis on aging, low‑income and diverse populations, OR

• Associate’s Degree in related field with 5 years of experience working in social work or human services, with an emphasis on aging, low‑income and diverse populations may be considered.

• Bi‑lingual in Arabic and Kurdish with English proficiency sufficient to complete complex documentation and navigate WA State online databases and care planning tools.

• Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.

• Candidate must demonstrate a commitment to advancing racial equity and social justice in an organization committed to becoming fully inclusive, multicultural, and anti‑racist.

• Experience working with elderly or disabled adults who have unstable health conditions and risk factors including multiple physical and/or mental health problems, long‑term care needs, and/or drug/alcohol problems.

• Demonstrated ability to perform job duties within the context of complex Federal and State regulations and definitions and to complete extensive technical documentation.

• Knowledge of and experience in elderly/disability issues and social/health related resources that assist elderly and individuals with disabilities maintain their independence and quality of life.

• Ability to communicate effectively, both orally and in writing, with individuals from a wide range of cultural backgrounds.

• Must have reliable, independent transportation for periodic travel to client homes and between work sites.

• Self‑starter, highly organized, dependable, have strong problem‑solving skills and be able to manage multiple complex problems.

• Must be proficient in key computer applications (MS Office/Word/Excel/Access).
• This is a hybrid position with a minimum of two‑three days on‑site per week.

• Must pass Neighborhood House background check requirements.

• Position requires Washington State bi‑annual criminal background re‑check.