Patient Concierge​/Refractive Department

Description

Northwest Eyes | Ophthalmic Medical & Surgical Practice

Be the welcoming face of exceptional eye care.

Northwest Eyes is a progressive, nationally recognized ophthalmic medical and surgical practice, and we’re looking for a Patient Concierge to work with our Refractive program who is passionate about delivering an outstanding patient experience. Our team is known for clinical excellence, advanced technology, and compassionate care—and we believe our people make all the difference.

We are proud to be an equal opportunity employer and are deeply committed to diversity, equity, and inclusion
. We foster a workplace where every team member is respected, supported, and empowered to succeed.

Requirements

As a Patient Concierge, you’ll play a vital role in creating a welcoming, organized, and positive experience for every patient who walks through our doors.

• Deliver a personalized and friendly patient experience during registration, including greeting patients, updating demographic and financial information, and collecting co‑pays
• Provide exceptional customer service in all interactions, including assisting with paperwork and managing dynamic or escalated situations with professionalism and empathy
• Schedule provider appointments, obtain pre‑certifications and prior authorizations, and coordinate interpreters as needed
• Process payments accurately, issue receipts, and complete all required documentation
• Balance daily cash transactions and maintain accurate financial records
• Prepare and maintain electronic medical records and registration materials in accordance with company policies
• Ensure full compliance with HIPAA regulations regarding patient information
• Maintain a clean, organized, and welcoming reception and waiting area
• Operate and maintain office equipment and manage supply inventory, and ordering
• The support team needs to be flexible and perform additional duties as required

• Strong customer service mindset with excellent verbal and written communication skills
• Basic math proficiency and attention to detail
• Ability to multitask, stay organized, and adapt in a fast‑paced environment
• Proficiency with Microsoft Office, G‑Suite, and Windows‑based systems
• Team‑oriented attitude with a willingness to support all areas of the practice
• Effective problem‑solving and time management skills

• High school diploma or equivalent required
• Minimum of one (1) year of general office experience; healthcare experience preferred

We value our employees and offer a comprehensive and competitive benefits package:

• Competitive pay: $20–$24 per hour (DOE)
• Medical, Dental, and Vision Insurance
• Robust ancillary benefits
• 401(k) plan with employer contribution
• Company‑paid life insurance
• Generous PTO and paid holidays
• EEO Statement