Principal Product Manager, Care Services

About the Principal Product Manager, Care Services at Headspace

We are seeking a highly strategic and experienced Principal Product Manager, Care Services to define and execute the product strategy for our full spectrum of clinical and subclinical telehealth services. This critical role will focus on creating best‑in‑class mobile application experiences for members accessing care (including coaching, therapy, and psychiatry) and building the essential provider companion tools that ensure high‑quality, efficient care delivery.

You will be the product leader responsible for connecting the mobile experience—from initial clinical assessment and provider matching—to the seamless functionality of the tools our clinicians use daily. This role requires a unique blend of product management excellence, deep understanding of both consumer mobile UX and internal healthcare workflows, and a commitment to clinical efficacy and compliance. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and a deep commitment to the member journey.

This role will require not only executional excellence, but courage, clarity, and curiosity to build what’s next in mental health.

What you will do

As a Principal Product Manager, Care Services, you will be responsible for a variety of tasks crucial to the success of Headspace's clinical offering. Your day‑to‑day responsibilities will include:

• Mobile Member Experience (UX) Ownership:

• Define and own the product roadmap for the member‑facing mobile app experience, focusing on key user journeys such as clinical assessments (intake and outcomes monitoring), provider matching/triage, and session booking/scheduling across coaching, therapy, and psychiatry.

• Optimize the experience to reduce friction in accessing care, increase member engagement with their care plan, and drive adherence to scheduled virtual sessions.

Provider Companion Tools

• Spearhead the strategy and delivery of internal provider companion tools that integrate with the member experience to enable high‑quality care.

• Focus on features like secure communication, in‑session support, and post‑session follow‑up tracking to ensure providers have the necessary tools alongside their primary EMR/EHR system.

Cross-Platform Delivery

• Ensure the seamless technical and user‑experience handoff between the member's mobile app experience and the provider's tools for virtual session delivery and post‑session actions.

Clinical Efficacy & Compliance

• Partner with Clinical Operations, Legal, and Compliance teams to integrate evidence‑based practices and ensure all digital experiences meet rigorous standards for HIPAA/privacy compliance, security, and clinical integrity.

Integration & Architecture

• Manage product requirements for integrating the mobile app and provider tools with core backend systems (e.g., scheduling platforms, telehealth video services) to ensure scalability and reliability.

Data‑Driven Optimization

• Define and rigorously track key engagement, operational, and clinical metrics (e.g., Assessment Completion Rate, Time‑to‑First‑Session, Provider Tool Usage, Session Adherence) to inform product iteration.

What you will bring

To excel in this role, you should possess a strong foundation in both digital product management and the complexities of the healthcare delivery system.

Required Skills

• 7+ years of experience in Product Management, with at least 2+ years focused specifically on digital health, telehealth, or clinical products.

• Proven experience building and optimizing two‑sided platforms (serving both consumer/member mobile apps and professional/provider tools).

• Deep functional understanding of clinical or highly regulated workflows (e.g., patient intake, scheduling, documentation).

• Strong knowledge of healthcare regulations, including HIPAA and patient data privacy requirements.

• Exceptional strategic thinking, communication, and influence skills across highly technical, design, and clinical stakeholder groups.

Preferred Skills

• Prior experience with Electronic Health Records (EHR) systems or defining integration requirements.

• Familiarity with clinical outcomes…