Care Coordinator Associate, Patient Enrollment Coordinator

Care Coordinator Associate, Patient Enrollment Coordinator

Company:  Services LLC (A57)

Location: USA – Arizona (Tempe), Massachusetts (Boston), Washington (Seattle)

The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices.

You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.

• Persuade prospective patients to enroll with One Medical Seniors
• Persuade unengaged patients to establish care and schedule first appointment
• Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
• Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient
• Nurture leads with the One Medical Senior Brand through scheduled phone cadence
• Contact and convert assigned leads
• Schedule virtual and on-site doctor’s visits
• Document patient activity in  and our patient portal in a timely and accurate manner
• Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics
• Manage large amounts of inbound and/or outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify potential patients’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Occasionally handle established patient requests/complaints
• Occasionally collaborate with cross‑functional teams to support during peak workflow periods
• Additional duties assigned by manager

• 2+ years experience in an inside sales role interacting with customers and/or complex customer service including health insurance verification, medical billing, or patient eligibility determination
• Outbound/inbound call experience
• Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including phone, email and chat while working in a fast‑paced environment.
• Have worked in fast‑paced, results‑driven work atmosphere
• Experience using  or similar CRM tools
• Proficient with computers
• Strong Customer Service skills
• Dependability and adaptability
• Comfortable working occasional nights and weekends
• Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness
• Possess passion, empathy and are mission driven:
  You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
• Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.

• Fluency in Spanish is a plus

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USA, AZ, Tempe – 17.00–31.00 USD hourly

USA, MA, Boston – 17.00–31.00 USD hourly

USA, WA, Seattle – 21.00–31.00 USD hourly

Job : A3156513