Customer Success Senior Consultant WaveMark

For more than 20 years, Cardinal Health™ Wave Mark™ Solutions has helped health systems automate and simplify clinical and supply chain workflows, enabling clinicians to spend less time managing supplies and more time focused on patient care. Wave Mark™ Solutions is a leading SaaS-based clinical supply chain and workflow management platform that helps healthcare providers optimize the management of medical supplies across the continuum of care.

By combining advanced technologies such as RFID and barcode tracking, cloud-based software, predictive analytics, and automated inventory management with expert support services, Wave Mark delivers real-time visibility and control over supplies ranging from everyday consumables to high-value implants and devices. Its solutions support operating rooms, procedural labs, clinical laboratories, and nursing units, connecting product usage to the patient record at the point of care while providing actionable insights that improve product availability, streamline clinical workflows, enhance patient safety, reduce costs, and strengthen overall financial and operational performance across health systems.

The Customer Success Senior Consultant plays a critically important role in the customer’s success and Wave Mark’s business growth. This role provides professional executive level support to stakeholders to understand their strategic needs, build stable, long-term trusted relationships, and maximize account penetration and growth. This role will work closely with key customer decision makers and a team of Success Consultants to ensure that customers see value in the delivered Wave Mark solution, ultimately leading to contract renewal and/or expansion.

Territory:
Primary customer base is located within the states of Washington, California, Oregon, Montana, and Alaska.

• Maintain a long-term relationship with key stakeholders for one or more accounts and driving revenue growth by identifying growth opportunities that align with customer strategic demands.
• Operate independently with limited direct supervision, while also working with a multidisciplinary team.
• Use data to tell a story that demonstrates customer success, Wave Mark value, and ROI from utilizing the solution.
• Results oriented, ensuring we deliver on existing commitments while also working to continuously improve processes.
• Demonstrate a level of understanding of the customer’s culture to build effective relationships and gain trust.
• Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process as well as identify opportunities post go live for improved analytics and enhancements to further differentiate our solutions.
• Demonstrate strong communication skills; be comfortable presenting to and interacting with customers on a regular basis, including facilitation of meetings.
• Define strategic direction and drive the creation, tracking, and completion of deliverables with internal and external stakeholders.
• Collaborate with Sales team to Identify expansion opportunities and develop a growth strategy that will be successful with each customer.
• Articulate Wave Mark’s value proposition in a way that resonates with stakeholders.
• Support project management and implementation by traveling for implementations and for customer and internal meetings.

• Bachelor’s degree or equivalent work experience preferred.
• 8+ years of experience in customer service support, working/leading large scale, complex integrations, account consulting or healthcare supply chain preferred.
• Experience working with large, complex organizations preferably in healthcare a plus.
• Experience in change management or Lean Six Sigma…