Program Coordinator, Operator​/Teleservices

UW Medicine’s Operator Services has an outstanding opportunity for a Program Coordinator, Operator/Teleservices.

• 40 hours per week
• Day Shift
• 7:30am-4pm

The UW Medicine Operator Services Telephone Operators provide 24/7 coverage answering the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC) switchboards. We receive and route calls for our patients, their families and staff while providing excellent customer service. The telephone operators are often the first contact for UW Medicine. A friendly voice to connect callers to their destination is an important part of the patient and family centered care provided within UW Medicine.

Additionally, we provide multiple communication services such as alpha-numeric and overhead paging, and two-way radio communications. We also implement the Medical Center’s security and emergency procedures, monitor alarms, and provide on-call paging for the medical centers.

• Coordinate and administer the hospital on-call schedule for UWMC and HMC
• Work with department representatives regarding scheduling of the on-call
• Monitor schedules and ensure success of on-call information being up to date
• Provide training to departments on use of the on-call system
• Use MS office products to maintain directories and prepare reports
• Maintain staff, office, and on-call directories, in the operators Soft Agent system
• Answer and transfer external and internal calls to the main numbers for the UWMC and HMC. Screen calls as necessary to answer questions and determine the nature of the business involved
• Provide paging services using our staff directory and medical on-call schedule
• Monitor and respond to alarms
• Receive and dispatch emergency calls (including Code Blue and other medical emergencies)

• High school graduation or equivalent AND two years of experience in the program specialty.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

UW Medical Center is an acute care academic medical center located in Seattle with two campuses:
Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education.

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes:
Harborview Medical Center, UW Medical Center
- Montlake, UW Medical Center
- Northwest, Valley Medical Center, UW Medicine Primary Care, UW…