CSB Care Advocate

Job Location:

Georgetown Yards - 15 - Seattle, WA 98134, Position Type:
Full Time, Salary Range: $23.46 - $35.79 Hourly,

Travel Percentage :
Up to 25%,

Job Shift: Day, Job Category:
Nonprofit
- Social Services.

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Chicken Soup Brigade (CSB) is Lifelong’s food and nutrition program, providing medically tailored meals, culturally relevant groceries, nutritional counseling, and nutrition education to community members facing illness and injustice.

The Chicken Soup Brigade (CSB) Care Advocate conducts outreach and enrollment for CSB’s programs, serving individuals living with serious medical conditions that impact nutritional health. This role builds and maintains strong relationships with referring providers and community partners to ensure a consistent flow of client referrals into CSB services. The Care Advocate ensures clients receive coordinated, high-quality client experience through application assistance, enrollment in CSB programs, and ongoing communication.

The position also requires accurate data management to meet funder and contract requirements, as well as collaboration with internal and external partners to support continuity of care.

This regular, full-time, non-exempt, union role is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30AM - 5PM Monday
- Friday for the duration of the introductory period. Following a successful 90 days of employment, the position may be hybrid-remote with the expectation to be on-site at least three days per week (Tuesday
- Thursday).

• Schedule and complete client intakes into CSB programs, including occasional home visits for homebound individuals.
• Assess client needs and identify barriers to accessing food and nutrition services.
• Verify eligibility and enroll clients across multiple funding sources with varying requirements.
• Complete annual recertifications for clients.
• Communicate program policies, procedures, and service expectations clearly and compassionately to clients.

• Build and maintain strong relationships with referring providers and community partners.
• Coordinate outreach activities, develop and distribute program materials, and deliver presentations as needed.

• Serve as a liaison among clients, CSB staff, and care providers to support continuity and quality of care.
• Respond promptly to client and provider inquiries regarding services and eligibility.

• Maintain accurate, timely client and program data to support service delivery, reporting, compliance, and outcome tracking.

• Support food program operations, including food preparation and distribution, as needed.
• Perform other duties as assigned.

• Experience in outreach, enrollment, or care coordination within food, nutrition, or health programs.
• Strong relationship‑building skills with healthcare and community-based providers.
• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and ability to manage high-volume data and documentation.
• Cultural humility and experience working with medically vulnerable…