Patient Support Specialist - Georgetown; FTE

The Medical Billing & Patient Support Specialist serves as the primary point of contact for patients with billing-related concerns. The Medical Billing & Patient Support Specialist focuses on assisting patients with medical billing inquiries, coordinating financial assistance options, and ensuring transparency in healthcare costs, including external providers to whom they were referred. This position involves engaging directly with patients, guarantors, outside providers and clinics to review their financial responsibilities, set up Good Faith Estimates (GFEs), and provide guidance on payment plans and financial aid programs.

Additionally, the role includes collaborating with referral facilities to help patients access charity care, discounts, or other financial support options. The Revenue Cycle Patient Liaison also assists patients in transitioning their Primary Care Provider (PCP) to Neighbor care Health (NCH) when appropriate, helping to reduce referral delays and streamline care coordination. The Medical Billing & Patient Support Specialist works within established guidelines and policies to proactively address patient billing concerns, advocate for financial relief opportunities, and contribute to Neighbor care Health’s mission, service commitments, guiding principles, and productivity goals.

The Medical Billing & Patient Support Specialist serves as the primary point of contact for patients with billing-related concerns. The Medical Billing & Patient Support Specialist focuses on assisting patients with medical billing inquiries, coordinating financial assistance options, and ensuring transparency in healthcare costs, including external providers to whom they were referred. This position involves engaging directly with patients, guarantors, outside providers and clinics to review their financial responsibilities, set up Good Faith Estimates (GFEs), and provide guidance on payment plans and financial aid programs.

Additionally, the role includes collaborating with referral facilities to help patients access charity care, discounts, or other financial support options. The Revenue Cycle Patient Liaison also assists patients in transitioning their Primary Care Provider (PCP) to Neighbor care Health (NCH) when appropriate, helping to reduce referral delays and streamline care coordination. The Medical Billing & Patient Support Specialist works within established guidelines and policies to proactively address patient billing concerns, advocate for financial relief opportunities, and contribute to Neighbor care Health’s mission, service commitments, guiding principles, and productivity goals.

• Medical, dental & vision insurance
• Paid time off & paid holidays
• Retirement with contribution match
• Life & AD&D, pet insurance
• Employee assistance program, & more!

• The target wage range for the position is $21.96 to $30.97 per hour.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

• Engage with patients to provide billing support, answer financial questions, and assist with collections activities.
• Assist patients in setting up Good Faith Estimates (GFEs) and explaining financial obligations.
• Work closely with clinic staff to resolve patient billing concerns and ensure a smooth payment process.
• Communicate with patients in person and over the phone regarding their medical bills, payment options, and available financial assistance programs.
• Coordinate with referral facilities to help patients access charity care, discounts, or payment assistance for services outside Neighbor care Health.
• Assist patients in…