Program Operations Specialist; PSHIP

Husky Health Center at the University of Washington has an outstanding opportunity for a Program Operations Specialist to join our growing team.

Reporting to the Husky Health Director of Operations, the position will manage the Professional Student Health Insurance (PSHIP) program and work with the University’s individual Colleges and Schools professional degree students to ensure awareness and understanding of PSHIP and supporting participation This individual will also serve as a health care navigator for PSHIP-eligible students, guiding them through the nuances of receiving care across our multi-state educational models that exist in various graduate and professional school programs at the University of Washington.

This is a professional staff 100% FTE position

• Partner with various degree programs to ensure clear, accurate, and consistent information is provided to all eligible graduate and professional degree students about PSHIP
• Collaborate with partners within Student Life and across campus, including the Executive Office Shared Services (EOSS), Student Fiscal Services, UWIT, Risk Management, UW GAIP, ISHIP, and the PSHIP insurance brokers and provider
• Ensure accurate accounting of enrolled PSHIP participants, reconciliation, billing, dual coverage, and processing of insurance premiums as well as refunds
• Engage with educational programs within UW that have multi-state educational models, such as the School of Medicine’s WWAMI Doctor of Medicine program, to provide education, resources, and healthcare navigation services to students traveling and/or living outside of the state of Washington for their education. This includes communication through email, newsletters, webpages, office hours, and more.

• Create and monitor a manual PSHIP enrollment process for eligible graduate and professional degree programs to utilize when assisting students with registration
• Train and distribute materials to academic units that register students directly instead of having the student opt in to PSHIP through the standard self-serve registration process
• Develop a method and process to conduct annual evaluations and feedback from students on PSHIP to measure student satisfaction with their PSHIP benefits, and to inform the UW on the annual plan renewal process
• Gather and assess feedback to create a report on user experiences in advance of the annual renewal negotiations
• Coordinate and help promote the insurance provider’s on-campus customer support opportunities during the quarterly enrollment periods
• Work closely with the Husky Health Center Patient Services Center (PSC) team to ensure seamless communication and coordination of care when students at HHC have questions or concerns with their PSHIP coverage
• Refer students to the PSC and to other appropriate resources within HHC and across campus to aid them in navigating the use of their PSHIP coverage at HHC, UW Medicine, and in the community

• Partner with Student Life and HHC Marketing and Communications to develop and oversee a strategic communication plan that increases professional degree student awareness and understanding of PSHIP benefits through web content, instructional materials, training tutorials, quarterly updates, and other resources as needed
• Provide PSHIP information and updates to UW professional degree programs

• Bachelor’s Degree in any discipline
• Minimum two (2) years’ experience working with healthcare systems, medical insurance, or counseling/advising

• Demonstrate an understanding of health insurance and the…