Medical Airlift Communications Supervisor - Airlift Northwest

Location:

Seattle, Washington, United States Company:
University of Washington Posted:

Job Description INTERVIEWS TO BEGIN IN LATE SEPTEMBERAIRLIFT NORTHWEST - COMMUNICATIONS CENTER has an outstanding opportunity for a MEDICAL AIRLIFT COMMUNICATIONS SUPERVISOR WORK SCHEDULE
100% FTEVariable Shif tsDEPARTMENT DESCRIPTIONAirlift Northwest is the region’s premier critical care transport service providing rotor-wing, fixed-wing, and ground critical care transport operations across a complex multi-state system.

POSITION HIGHLIGHTSSupervise staff of medical airlift communications specialists who coordinate air/ground transport for emergency medical care, and ensure triage of local and interstate medical flights, ground transport and medical team confirmation

Train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary actionPRIMARY JOB RESPONSIBILITIES Assist the Manager with budgets (staffing, equipment and training needs), scheduling (shift staffing and overtime) and payroll

Assist in the development, implementation, and maintenance of policies and procedures related to the functions of the Communications Center and ensure consistency with ALNW protocols and goals

Ensure timeliness and accuracy of patient registrations, hospital admissions, and discharges and telephone interactions

Investigate complaints and initiate corrective action

Monitor staff on comprehension of, and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies

Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs as well as preparing QA/QI reports

Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave)
REQUIREMENTS Bachelor’s degree in business, public relations, or related field AND three years of experience in management or supervision in a health care settingORIn lieu of a degree, six years of experience in management or supervision in a health care setting

Must have experience in Communications Operations Center, Air Traffic Control Center, or Emergency Dispatch Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT AIRLIFT NORTHWESTAirlift Northwest is dedicated to providing safe, efficient and compassionate air medical transport for critically ill and injured infants, children and adults, 24 hours a day, 7 days a week. The region’s first air medical transport service, Airlift Northwest has flown more than 100,000 patients since its founding in 1982. Its helicopters and fixed-wing aircraft are strategically located at eight bases throughout the Pacific Northwest and Southeast Alaska.

On-board medical experts handle everything from advanced cardiac life support to neonatal resuscitation, all while flying patients to the best available care for their condition.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHERUW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming…