Front Desk Agent

Front Desk Agent – LOTTE HOTEL SEATTLE

Join LOTTE HOTEL SEATTLE as a Front Desk Agent and help create memorable experiences for our guests. We're looking for a hospitality professional who thrives in a fast‑paced environment, values exceptional service, and brings a warm, welcoming attitude to every interaction.

Reporting to the Assistant Front Office Manager, the Front Desk Agent is responsible for all front desk operations, including guest check‑in, check‑out, room sales, and room assignments. This role plays a key part in delivering an elevated guest experience and ensuring each interaction reflects our commitment to exceptional hospitality.

Education
:
High School Diploma or equivalent required;
Bachelor’s degree in a related field preferred.

Experience & Skills
:

• Previous guest services experience preferred.
• Prior experience with Opera PMS preferred.
• Excellent communication and organizational skills.
• Warm, gracious, and welcoming demeanor.
• Ability to multitask in a fast‑paced environment with strong attention to detail.
• Capable of working independently and collaboratively to foster a team‑oriented environment.
• Results‑driven, flexible, and able to work well under pressure.
• Strong interpersonal skills with both written and verbal communication proficiency.
• Availability to work a flexible schedule, including weekends, holidays, early mornings, evenings, overnights, and overtime as needed.

• Competitive wages
• Medical, Dental, and Vision plans available on Day 1 of employment
• Retirement savings plan (401(k)) with company matching
• Two weeks of vacation days
• Nine paid holidays
• Three personal days each calendar year
• Public transportation discount (ORCA)
• A rich culture of team‑member recognition
• A learning and development program for top performers

Seniority Level
:
Entry level.
Employment type
:
Full‑time.