Pier Agent - Holland America and Princess Cruises

Pier Agent – Holland America and Princess Cruises

Season: late April – late October. Hiring for the 2025 cruise season; interview rounds begin late March/April.

• Part‑time, seasonal position
• 2 shifts per weekend
• Weekend schedules mandatory
• Pay rate: $25.00 per hour
• Cruise season: late April – late October

This fast‑paced, high‑energy role requires an enthusiastic, efficient, and professional image. Agents working for SMS International Shore Operations US, Inc. direct and assist cruise guests in all aspects of shore‑side operations as assigned, including meeting & greeting guests, computerized pier check‑in, and assisting airport and hotel guests with transfers to and from the port.

• Meet and greet guests cordially, responding to inquiries in a knowledgeable and pleasant manner, and assist with debarkation and embarkation.
• Monitor the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
• Guide traffic throughout the terminal—secure areas, walkways, check‑in areas, gangways, elevators/escalators—and direct guests accordingly.
• Answer general questions accurately and pleasantly, providing pertinent information regarding boarding and sailing; take initiative to assist guests.
• Escort guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Escort and monitor guests pending boarding status or requiring additional documentation.
• Gather data for various embarkation processes to include registration flow and timetables; report findings to management, as established.
• Assist guests with locating luggage and completing lost luggage forms, when necessary.
• Review and verify validity of all travel documents presented by guests for check‑in.
• Input guest travel information using the registration system and check in each guest upon arrival, ensuring required information is accurately processed and paperwork is completed.
• Provide guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Prepare the terminal and check‑in area by organizing required furniture, equipment, manifests, and other related materials; clear and organize workstations and/or areas daily and submit relevant paperwork to appropriate personnel.
• Perform other job‑related duties as assigned.

• High School Diploma or equivalent.

• Minimum of one‑year experience in a customer service / logistics environment, preferably in the travel industry.

• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Knowledge of, or ability to learn, practical computer skills to accurately register guests and navigate screens for computer‑based functions.
• Good organizational and customer service skills.
• Ability to work effectively in a multi‑tasked, fast‑paced environment in front of large groups.
• Required to be available on weekends, after hours, and on short notice, as requested by management.

• Frequent standing, walking, lifting, pushing, and pulling for up to 6‑hour increments on average.
• Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up/down ramps.
• Ability to physically transfer or assist passengers in/out of wheelchair, weighing approximately 100–300 lbs.
• Ability to stoop, kneel, bend, crouch, lift or carry.
• Position exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
• Flexibility to work hours ranging from 5:00 a.m. – 4:00 p.m. or until ships depart; includes weekdays, weekends, and holidays in various ports as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

Entry level

Part‑time

Sales and Business Development

Hospitality

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