Arctic Club Hotel - Night Auditor

Arctic Club Hotel - Night Auditor

Oxford Collection Hotels

Location:

Seattle, WA

Salary: $24.00/yr - $26.00/yr (pay based on skills & experience)

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Exclusive discounts at our properties
• Ongoing training, leadership development, and career growth opportunities

The Night Auditor at Oxford’s luxury or boutique-style hotels oversees overnight front desk operations, balances financial transactions, maintains security, and delivers outstanding guest service. The role ensures accuracy of hotel revenue records and supports a seamless experience for guests arriving, departing, or requiring assistance during the overnight hours, striving to meet Four-Star service standards.

• Verify and post charges to guest accounts, ensure correct rates and departments.
• Complete and distribute reports generated by Room Key.
• Post direct billings to the general ledger and handle meeting room charges.
• Perform system backups, assign wake‑up calls, and run audit reports.
• Accurately count and manage bank transactions, balance all revenue nightly.
• Maintain awareness of room inventory and enforce hotel policies on guest behavior.
• Handle computer problems, make corrections, adjust accounts, and maintain files.
• Manage valet, transportation, and VIP arrival arrangements.
• Enter maintenance issues and requests into the tracking system.
• Report maintenance repairs and emergency situations to management.

• Welcome guests with a polished demeanor and smooth check‑in/out.
• Provide detailed information about the hotel, amenities, and local recommendations.
• Process reservations, payments, and special requests accurately.
• Serve as primary point of contact for overnight inquiries and concerns, offering Four‑Diamond service.
• Register guests, verify registration details, manage key control.
• Handle cash and credit card transactions; process accounts upon checkout.
• Respond to complaints, requests, and concerns professionally.
• Answer telephone with positive and clear communication.
• Maintain high standards of appearance, uniform, and nametag.
• Stay available to guests throughout the shift.

• Complete a daily activity log for co‑workers and leadership.
• Adhere to attendance policies and maintain regular availability for shifts.
• Assist with driver program or other hotel duties as assigned.

• Adaptability and flexibility under pressure.
• Support company vision and values.
• Customer focus - build positive relationships.
• Detail orientation and accuracy with numbers.
• Integrity and trustworthiness.
• Interpersonal communication in verbal and written forms.
• Stress management.
• Team orientation and cooperation.

• High School Diploma or GED.
• Experience in customer service or hospitality (beneficial).
• Familiarity with Microsoft Office.
• Front desk or reception experience (plus).

• Proof of eligibility to work in the United States.
• Reliable transportation.
• Flexible schedule including evenings, weekends, holidays.
• Regular and reliable attendance.

• Stand on feet throughout shift.
• Perform fine manipulation and repetitive hand/arm movements.
• Bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally.
• Walk outside in various weather conditions.
• Climb stairs, lift up to 20 lbs. and occasionally 50 lbs.

Oxford Collection of Hotels is an Equal Employment Opportunity employer. All offers are contingent on pre‑employment screening.

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