Hotel Ambassador - SEA

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Regular Full Time SEA, Seattle, WA, US

8 days ago Requisition

Salary Range: $21.00 To $24.00 Annually

Arctic Club Hotel is looking for a detail oriented person who is a team player and who is driven by guest satisfaction, we have both full and part time positions available.

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you’re starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people‑first environment, we’d love to meet you.

What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Hotel Ambassador serves as the primary contact for guests upon entry and exit of the hotel, ensuring a safe, comfortable, and well-managed environment while performing property walks and operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate and assist in all other departments as needed while upholding Oxford’s cleanliness and service standards.

The Hotel Ambassador will have a guest forward focus ensuring that every guest has a stay that exceeds all expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Greet and assist all guests in a professional, courteous manner providing expert level recommendations
• Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed
• Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns
• Assist guests with luggage upon arrival and departure of the hotel
• Coordinate and assist in all departments as needed to ensure a high level of guest satisfaction is achieved
• Handle guest complaints, requests, and emergencies in accordance with hotel policies
• Ensure front office and lobby areas remain orderly and presentable

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

• Conduct regular property walks (interior and exterior) to ensure guest comfort and safety
• Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk
• Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures
• Respond promptly to guest or staff emergencies and follow proper incident reporting protocols
• Secure doors, exits, and restricted areas
• Maintain knowledge of emergency procedures and assist in evacuations if needed

• Ability to assist and supply coverage in all hotel departments as needed
• Assist as needed in department operations in the absence of Guest Experience Representatives, Housekeeping Food and…