Front Desk Agent

Join to apply for the Front Desk Agent - Hilton Motif Seattle role at Hilton Motif Seattle

1 day ago Be among the first 25 applicants

The Hilton Motif Seattle is looking for its next Front Desk Agent to join their dynamic team! Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums, and attractions. This sleek urban style hotel features amenities including a vibrant award‑winning restaurant offering an extensive outdoor patio with sweeping city views, approximately 28,000 square feet of meeting space, and 319 newly redesigned rooms.

Come join the Hilton Motif Team, where you will find an award‑winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team!

The ideal candidate should have at least one year of customer service experience and minimum 6 months of hotel front desk experience, with schedule flexibility.

Full‑Time

AM/PM shifts, weekends, and holidays required

$23.50 per hour - $24.00 per hour (based on applicable and specialized experience and location)

• Medical Insurance Coverage – for you and your family
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO) – accrues up to 18 days/144 hours in the first year
• Supportive parental leave program aligning with Washington State’s Paid Family and Medical Leave
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• Matching 401(k)
• Debt‑free education:
  Access to a wide variety of educational credentials
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Daily Pay access to your pay

• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount
• Front Office Upselling Incentive Program – commission based program paid out monthly up to 15% based on upsell revenue
• Complimentary meals in the cafeteria while on shift
• Commuter Benefit – Unlimited city and county public transit for only $20/month

• Assist Front Office leadership with checking in and checking out guests.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Provide local directions to guests.
• Maintain a high level of product knowledge of the hotel and local attractions.
• Assist fellow team members and other departments to maintain positive working relationships.
• Provide accurate information and obtain relevant data.

• At least one year of customer service experience.
• Minimum 6 months of hotel front desk experience.
• Schedule flexibility.
• Excellent communication and interpersonal skills.
• Strong organizational and problem‑solving abilities.

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing.
• Leadership – leading in industry and communities.
• Teamwork – being a team player.
• Ownership – owning actions and decisions.
• Urgency and discipline.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences worldwide.

Hilton Motif Seattle

Full‑time

Guest Services, Operations, and Front Office