Front Office | Host

Front Office Host – Overnight / Night Auditor (Hyatt Regency Seattle) Summary

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives guests the opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties include processing forms of payment and responding to guest inquiries. The Front Office Host serves as the face of Hyatt and has the opportunity to make a lasting impression on our guests.

As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.

The hourly rate range for this position is from $29.70/hour to $31.31/hour. The starting rate is $29.70/hour. Colleagues who have remained in this position with Hyatt for four years or more receive an additional rate of $30.29/hour. Lead colleagues receive rates of $30.70/hour and $31.31/hour respectively.

• Medical insurance for you and your dependents for less than $115 per month, after 30 days of employment
• Dental Insurance
• Vision Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Vacation Time (10 days for 1–4 years, 15 days for 5–9 years, 20 days for 10+ years)
• Floating Holidays per year (2)
• Paid Holidays per year (6)
• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy

• A true desire to satisfy the needs of others
• Must be able to work in an overnight environment
• Open availability – ability to work overnight, weekends and holidays
• Refined verbal and written communication skills
• Great and thorough attention to detail
• Ability to stand long periods of time
• Previous customer service experience preferred
• Candidates must be able to work independently and are resourceful, especially in overnight setting

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.