STELLA Restaurant Manager- Hotel Sorrento

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

The historic Hotel Sorrento is a cultural anchor in Seattle. From the fireside salons filled with local legends, to a spirit sighting, or the rooftop views of a growing city, the Sorrento has always been where Seattle gathers to celebrate and connect; a landmark with decades of stories, well cared-for guests, and deep roots in the neighborhood it calls home. Steps from downtown Seattle, the hotel enjoys one of the city’s most enviable settings: walkable to Pike Place Market, the waterfront, the convention center, and the region’s best dining, all while retaining the quiet charm of a tree-lined enclave.
Whether it’s brunch in the garden, jazz by candlelight, or a martini by the fire, STELLA delivers more than just a meal — it delivers atmosphere, story, and connection.

We’re looking for a gregarious, guest satisfaction-oriented Restaurant Manager who lives for the floor — someone who leads with charm, commands the room, and builds relationships with both regulars and first-timers.
You’re not just managing a restaurant — you’re crafting a scene. You’ll lead and inspire our STELLA team, driving exceptional service, strong financial results, and a culture rooted in warmth, precision, and hospitality that feels like home.
This is a role for a natural host, a strategic thinker, and a hands‑on leader who can orchestrate service like a symphony and never forget a guest’s name — or their preferred cocktail. Your talents will also be utilized to elevate our Banquets and Catering guest experience, providing oversight of client and in‑house activations taking place in our outlets and event spaces.

• Build STELLA into one of Seattle’s most talked-about dining destinations — known for unforgettable service, dynamic atmosphere, and consistently strong performance.
• Be a daily presence on the floor, welcoming guests and empowering your team through in-the-moment coaching.
• Drive top‑line revenue and bottom‑line profitability through strategic labor planning, upsell programs, guest engagement, and menus development.
• Champion guest loyalty by building rapport with locals, hotel guests, and event hosts — ensuring every experience is personal, memorable, and worth repeating.
• Lead daily operations across STELLA, the Fireside Room, in‑room dining, and our garden.
• Oversee and elevate the Banquets and Catering guest experience by managing client and in‑house activations across hotel outlets and event spaces, ensuring seamless execution and exceptional service.
• Train, and retain a high‑performing service team; foster a culture of accountability, excellence, and growth.
• Monitor service flow, adjust staffing in real time, and jump in to assist wherever needed.
• Ensure compliance with health, safety, and liquor regulations.
• Track and report on KPIs (guest satisfaction, sales, labor, prime cost) and implement data‑informed improvements.

• 3–5 years of progressive restaurant experience (hotel experience preferred); 1–2 years in a leadership role
• Proven success in managing FOH teams, driving guest satisfaction, and meeting financial targets
• Strong business acumen with…