Worksource Specialist -Jblm

Overview

The ideal candidate embraces change with a positive mindset, approaches new challenges with flexibility, and brings empathy to every interaction. They are skilled at adapting their problem‑solving strategies to meet diverse needs and demonstrate a deep respect for cultural differences among clients, colleagues, and community partners. This person excels in customer service, communicates clearly and effectively, and is proficient with modern computer tools and systems.

A calm demeanor under pressure, a collaborative spirit, and a consistently optimistic attitude are essential traits for success in this role.

As a Work Source Specialist, you will be helping customers in the Resource Room facilitate orientations and career services workshops, or meeting one on one with a job seeker to assess customers’ work readiness and employability. Our Work Source Specialists’ goal is to engage our job seekers by offering access to the full array of services available through the Work Source system.

These services increase job seekers’ skills and ability to find gainful employment in high‑quality jobs and careers.
The home location for this role is Work Source Joint Base Lewis McChord (JBLM) located at 11577 41st Division Drive, Joint Base Lewis McChord, WA 98438.

• Conduct individual appointments to articulate program services, requirements, and activities and identify components applicable to the customer’s need.
• Review skills and abilities through a variety of assessment, determining training needs and engaging the customer to enroll in training.
• Manage caseload, provide case management, facilitate appropriate support services and/or make referrals.
• Identify and evaluate barriers and explore solutions to assist in removing barriers, assist in obtaining needed documentation.
• Conduct outreach activities to recruit customers into services.
• Determine eligibility and/or appropriateness for program, enroll and explain program participation requirements.
• Develop individual employment service plans, guide customers to effectively use employment and training programs and services.
• Support the customer to find and keep employment through an extended period of follow‑up services.
• Participate in a performance‑based program, achieving goals to motivate customers to complete training through educational and vocational achievements.

Please  to request a complete detailed description of the position and its duties.

Option 1

One (1) year as a Work Source Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency.

Option 2

A Bachelor's degree and three (3) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.

Option 3

A combination of education and/or relevant experience totaling at least seven (7) years.

A Master’s degree will substitute for one year of the required experience.

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

• Needs assessment: Ability to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem solving to address barriers, and communication skills to guide and support clients effectively.
• Client Motivation and Career Planning Expertise: Ability to encourage workforce engagement.
• Career Coaching and Follow‑Up Expertise: Ability to provide ongoing workforce guidance.
• Stakeholder Engagement Expertise: Ability to collaborate with workforce partners.
• Workforce Program Improvement Expertise: Ability to structure service enhancements.

• Must be able to pass a background check and obtain a Joint Base Lewis McChord (JBLM) base access card.
• Must be able to pass an Unemployment Insurance (UI) claim benefit and Paid Family Medical Leave (PFML) claim and fraud check review.

Please…