Director of Rewards and HR Operations

We’re hiring a Director of Total Rewards and HR Operations tolead the strategy, design, administration, and continuous improvement of Dowbuilt’s total rewards and HR operations programs. This role is responsible for building scalable compensation, benefits, HR systems, reporting, compliance, and people operations practices that support a consistent, compliant, and high-quality employee and manager experience. The Director partners closely with Human Resources, Finance, Legal, IT, Operations, and external vendors to ensure people programs are market competitive, financially responsible, operationally efficient, and aligned with business priorities.

As a Director of Total Rewards and HR Operations you’ll be responsible for:

• Develop and execute a total rewards strategy that supports business goals, attracts and retains talent, promotes internal equity, and aligns with the company’s compensation philosophy and values.
• Lead the design, administration, and continuous improvement of compensation programs, including job architecture, salary structures, market pricing, merit cycles, incentive programs, pay practices, and compensation communications.
• Oversee employee benefits programs, including health and welfare, retirement, leave, well-being, and related offerings, ensuring programs are competitive, compliant, financially responsible, and clearly communicated.
• Partner with Finance and the Vice President, Human Resources on total rewards budgeting, cost modeling, renewal strategy, workforce planning inputs, and leadership reporting.
• Monitor market trends, regulatory changes, employee feedback, and business needs to recommend enhancements to compensation, benefits, recognition, and well-being programs.
• Develop clear manager and employee communications that improve understanding of pay, benefits, policies, and the overall value of the company’s total rewards offerings.

• Lead HR operations strategy and service delivery, creating scalable processes, documentation standards, workflows, and tools that provide timely, consistent, and accurate support to employees and managers.
• Own HRIS optimization, data integrity, reporting, automation, self-service functionality, and system enhancements in partnership with HR, IT, Finance, and vendors.
• Establish and maintain HR dashboards, operational metrics, and total rewards reporting that help leaders understand workforce trends, program effectiveness, cost drivers, compliance risks, and service levels.
• Ensure compliance with applicable employment, compensation, benefits, leave, recordkeeping, reporting, and privacy requirements, partnering with Legal and external advisors as appropriate.
• Lead annual benefits renewals, open enrollment, plan administration, employee education, vendor coordination, and issue resolution.
• Manage vendor, broker, consultant, carrier, and system partner relationships, including performance expectations, contracts, service quality, and cost effectiveness.
• Identify and implement process improvements that reduce manual work, strengthen controls, improve data accuracy, and enhance the employee and manager experience.

• Serve as a trusted advisor to the Vice President, Human Resources and Dowbuilt leadership team on total rewards, HR operations, people data, systems, compliance, and employee experience matters.
• Lead, coach, and develop assigned team members, setting clear priorities, service standards, accountability, and expectations for quality execution.
• Partner with HR business partners and leaders to support job leveling, compensation decisions, organizational changes, policy interpretation, benefits questions, and HR process execution.
• Translate…