Human Resources Service Delivery, Analytics and Insights Partner

Human Resources Service Delivery, Analytics and Insights Partner Company:

The Boeing Company The Boeing Company is seeking an experienced Human Resources Service Delivery (HRSD), Analytics and Insights Partner to join the team in Seattle, WA or Mesa, AZ to strengthen HR service delivery partnerships, advance analytical capabilities, and drive improvements that enhance employee experience.

This role combines consultative partnership with advanced Service Now reporting and analytics expertise. The successful candidate will build trusted relationships with assigned HR service groups, gain a deep understanding of their workflows and operational challenges, and leverage data-driven insights to identify opportunities for improvement.

As the primary functional owner of HR's Service Now dashboards and Analytics and Insights capability, this individual will play a critical role in transforming data into actionable insights that improve service delivery, operational effectiveness, and employee experience.

This is an experienced individual contributor position requiring strong analytical skills, independent judgment, and the capability to influence stakeholders across multiple HR functions.

Position Responsibilities:

Build trusted partnerships with assigned HR service groups, understand their processes and challenges, and recommend improvements to service delivery and employee experience

Analyze Service Now case management performance, service levels, employee feedback, and operational trends to identify root causes and develop actionable recommendations

Lead Service Now Analytics and Insights capability by establishing Key Performance Indicators (KPI) definitions, reporting standards, reusable reports, and a practical analytics improvement roadmap

Develop, maintain, enhance, and troubleshoot Service Now dashboards within Performance and Platform Analytics Manage dashboard access administration and provide end-user support

Coach and support peer Service Delivery Partners in reporting, metrics, and data interpretation

Communicate insights and recommendations effectively to leaders and stakeholders

Collaborate with the Product Operations Lead to validate business requirements and ensure reporting and analytics solutions meet organizational needs

Basic Qualifications (Required Skills/Experience):5+ years of experience in developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and business partners3+ years of experience with the Service Now platform3+ years of experience with dashboards, reports, and KPIsExperience in developing and maintaining metrics packages

Experience performing quantitative and qualitative analyses, problem-solving, and making independent decisions

Preferred Qualifications (Desired Skills/Experience):

Bachelor's degree in Human Resources, Business, Data Analytics, Information Systems, or a related field, or an equivalent combination of education and experience5+ years of experience in HR service delivery, shared services, analytics, business consulting, or a related field

Service

Now certifications such as Certified Implementation Specialist (HRSD), HR Professional Suite Certification, or equivalent

Expertise in Service Now HR Service Delivery (HRSD)
Experience using Tableau for data visualization and reporting

Experience establishing KPI frameworks and measurement strategies

Experience coaching colleagues and building analytical capabilities within teams

Experience leading initiatives that improve enterprise employee services and operational performance

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process. Drug Free Workplace:

Boeing is a Drug Free Workplace where…