Strategic Technical Account Manager; TAM

Position: Strategic Technical Account Manager (TAM)

Strategic Technical Account Manager (TAM)

Dive in and do the best work of your career rney alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy.

As a Strategic Technical Account Manager (TAM) at Digital Ocean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI.

What You’ll Do Strategic Relationship Management

• Own the technical relationship with Digital Ocean’s highest-value customers, including Fortune 500 companies and global technology leaders.
• Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders.
• Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer’s roadmap to maximize the value of Digital Ocean infrastructure.
• Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns.

Executive Presence & Influence

• Engage with C-level and VP-level contacts with confidence, clarity, and authority.
• Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities.
• Navigate complex org structures, ensuring Digital Ocean maintains executive alignment and account control at every level.

Technical Consultation & Innovation Support

• Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on Digital Ocean.
• Assist customers with architectural planning, workload migration, performance tuning, and incident response.
• Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs.

Growth, Retention & Advocacy

• Own technical success across a portfolio of Digital Ocean’s largest and most strategic accounts.
• Identify opportunities for workload expansion, cost optimization, and operational efficiency.
• Act as the voice of the customer, providing structured feedback to influence Digital Ocean’s offerings and go-to-market strategies. Lead cross-functional account planning with Account Management, Product, and Engineering.

What You’ll Add To Digital Ocean Enterprise Customer Experience

• 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent).
• Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders.
• Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment.

Technical Depth

• Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with Digital Ocean or other developer-focused platforms.
• Strong hands‑on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible). Programming/scripting in Python, Go, or similar—especially relevant to AI/ML and MLOps use cases.
• Understanding of AI/ML infrastructure stacks:
  PyTorch, Tensor Flow, ONNX, Hugging Face, NVIDIA Triton, etc.
• Understanding of AI/ML infrastructure, including frameworks like PyTorch, Tensor Flow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, Tensor
  
  RT) and AMD (ROCm, MIOpen) platforms.
• Comfort with modern Dev Ops and data stack tools (CI/CD, Git Ops, observability, pipelines).

Executive Presence & Communication

• Proven ability to engage with and influence executive decision-makers.
• Exceptional…