Application Support Analyst

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Brief Description

Verity is hiring for a

Brief Description

Verity is hiring for a Application Support Analyst. This is a hybrid position in WA only. At Verity, we empower our member’s financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV).

How You Can Make a Difference

This position serves as an Application Support Analyst responsible for supporting and maintaining enterprise applications that align with business needs. Responsibilities include managing support-related tasks, assisting with projects, and troubleshooting issues across various software and system components. This role also acts as a liaison with business teams to support projects and provide general expertise on enterprise applications.

We know it's more than just a job

Verity Has Continued To Maintain An Open And Positive Work Culture. We Make Sure People Come First! Some Ways We Help Employees Live Their Best Lives

• Base Pay:
  This position has an annual range of $62,285 (minimum) to $93,427(maximum), with a midpoint of $77,856. Starting pay is offered based upon an applicant's experience and education relevant to the position
• Paid Time Off:
  All Verity employees receive 11 paid holidays per year, 4 floating holidays as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 20 days per year
• Benefits:
  Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%
• Other Benefits:
  This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance
• Great Perks:
  Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement

• Assist in the installation, configuration, and maintenance of enterprise applications and databases
• Perform upgrades to software and business systems
• Manage and monitor systems, events, and logs, including End-of-Day,
  -Month, and
  -Year processing
• Ability to help manage system software, services, accounts, security, and business systems

• Provide technical application support to Verity staff and the IT help desk
• Assist individuals in maximizing the usefulness of applications
• Provide support for disaster recovery scenarios
• Ability to work various hours and shifts; includes 24/7 on-call support

• Provide support for projects related to enterprise applications
• Work with the IT team to ensure the department meets service quality standards
• Interact with vendor support teams

• Other tasks as assigned

• Associates Degree in computer science, or closely related field, and/or two (2) plus years (full-time) experience
• 2 plus years’ experience supporting core banking software solution, preferably with Fiserv/DNA core software

• Technical Accuracy:
  Demonstrates proficiency in managing daily application operations, executing software updates, monitoring logs, and configuring basic system settings. Accurately performs installations, upgrades, and maintenance tasks while ensuring data integrity, consistency, and operational reliability.
• Problem-Solving and Troubleshooting:
  Applies the ability to diagnose routine to moderately complex issues using log analysis, basic SQL queries, and troubleshooting tools. Resolves errors in applications, databases, and services, and escalates issues when outside of scope.
• Service Orientation:
  Possesses the ability to deliver prompt,…