Sr. Product Manager - Technical, CS Intel & Analytics, AWS Specialist and Partner Organization

Sr. Product Manager – Technical, CS Intel & Analytics, AWS Specialist and Partner Organization

The Customer Success Center of Excellence (CS COE) believes customer success is a strategic differentiator for AWS and our partners. The CS Intelligence team helps enable customer success teams to drive value realization through simplified tooling, agentic workflows, and data analysis. As a Sr. Product Manager – Technical on the CS Intelligence team, you will define and execute the vision for partner‑facing customer success tooling, own strategy, execution, and delivery of key product features that enable partners to drive adoption, measure outcomes, and deliver proactive support s product will support a net new partner program launching in 2026.

• Develop a multi‑year roadmap, drive prioritization, and evangelize a product vision that aligns with AWS global objectives.
• Lead discovery and gap analysis with cross‑functional senior leaders to integrate data frameworks, sales artifacts, and automation that drive toward Customer Success outcomes.
• Build continuous improvement mechanisms and usability studies; synthesize feedback to iterate on features, optimize workflows, and inform the long‑term product roadmap.
• Own delivery of complex platform capabilities (e.g., unified data models, ML‑powered risk scoring, self‑service analytics) by writing clear Business Requirement Documents, PRFAQs, user stories, and acceptance criteria.
• Define and scale best practices for agile delivery, risk management, and release governance; manage roadmaps and sprints with matrixed teams.
• Oversee post‑launch analysis by conducting A/B experiments at scale, surfacing adoption gaps, and driving corrective roadmaps.
• Manage cross‑functional stakeholders and collaborate with leaders in engineering, business intelligence, data science, and operations.
• Lead Voice of the Customer initiatives, engage directly with internal users (Customer Success, partner teams) via interviews, focus groups, and support ticket reviews.
• Communicate progress, risks, and results through briefings, strategy documents, tooling demos, and stakeholder reviews; author launch playbooks, training materials, and release notes.

• 5+ years of product management experience.
• Proven success defining and delivering strategic, cross‑organizational initiatives.
• Strong business acumen; experience creating business cases, ROI, and value realization.
• Experience building 0‑to‑1 products and executing strategy from the ground up.
• Strong technical background with familiarity in sales tools (Salesforce, Quick Sight, etc.) and data modeling/visualization.
• Experience working across matrixed teams and senior stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.

• Experience in customer success operations or large‑scale CRM/BI integrations.
• Deep familiarity with AWS data services (Redshift, Athena, Sage Maker) and security/compliance models.
• AWS certifications in Data Analytics, Machine Learning, or Solutions Architecture.
• Experience working across functional teams and senior stakeholders.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Applicants should apply via our internal or external career site. This position will remain posted until filled.