Digital - Director, Customer Enablement

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The mission of the Customer Department to deeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels

Aritzia is growing and our Customer team is growing with it. This is a unique opportunity to be part of the team responsible for building programs and tools that enable client‑focused experiences that balance digital efficiency with human connection. As the Director, Customer Enablement, you will play a pivotal role in scaling our customer data foundation to enable smarter and faster customer decisions that deliver seamless, customer‑centric experiences and support with enterprise programs like loyalty and deepening customer insights.

With the skills you gain in this role, the opportunities are endless – from a rewarding career in Customer to continued growth and development with Aritzia.

• Support to shape and advance the shared enterprise approach to customer data and engagement, ensuring alignment across business units and technology teams to deliver a unified, customer‑centric strategy
• Define and enforce the business standards over the Customer Data Platform (CDP) for customer data ingestion, identity resolution, data quality, and segmentation governance, ensuring compliance and integrity across systems and processes
• Drive organizational adoption of customer programs and tools through training, change management, and cross‑functional stakeholder engagement
• Define and track KPIs for customer engagement, conversion, and loyalty programs
• Collaborate with Technology and Data leadership to shape the long‑term roadmap for customer technology, ensuring scalability and alignment with evolving business needs
• Work with the appropriate Business Support partners to seamlessly lead the day‑to‑day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

• Proven and best‑in‑class skills, applicable certifications, education and/or experience in:
• Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred)
• Proven experience in governing and strategically leveraging Customer Data Platform (CDP) systems to drive profile unification, segmentation, and activation, in close partnership with technology teams
• Strong understanding of omnichannel retail and customer lifecycle management
• Strong focus on speed to market, process efficiency, and enabling business teams to operate with agility and autonomy
• Proven experience working with senior leaders across Marketing, Digital, Technology and Data & Analytics
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
• The skills to collaborate strategically with cross‑functional partners in the pursuit of shared business outcomes
• The ability to set clear objectives and design a strategy that inspires the team
• A dedication to quality and investing in results and new business opportunities that add value
• A deep understanding and commitment for the industry in which we operate

The typical hiring range for this position is $150,000 - $250,000 per year. The final agreed‑upon salary may vary based on factors such as job‑related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed‑upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay‑for‑performance philosophy. With comprehensive benefits, aspirational work spaces and elevated employee perks and experiences — we provide it all.

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Café — Everyday Luxury dining, exclusive to Aritzia. Our…