Business Analyst - Operations Analytics

Rover is a pet‑care marketplace connecting pet owners with sitters and walkers around the world. Founded in 2011, we empower a community of trusted pet sitters to run their own businesses with the tools and security of a global company. We are headquartered in Seattle, Washington, with teams in Barcelona, San Antonio, Spokane, and remote locations.

This is a Hybrid role, in office Monday and Thursday in our Seattle HQ

Who We're Looking For

We are seeking a Business Analyst to partner closely with Rover’s Trust and Safety Leadership team, driving initiatives that make Rover a safer community for pet parents and sitters. This is a high‑visibility role where you will collaborate directly with a diverse set of stakeholders to define, measure, and improve the success of the T&S program.

• Strategic Planning & Measurement:
  Partner with Trust and Safety leadership to define the strategy for measuring program health and operational performance, including establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms.
• Performance Analysis:
  Conduct in-depth analysis of key Trust and Safety operational metrics to identify emerging trends and opportunities, which will inform deeper research and analytical efforts.
• Executive Communication:
  Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions.
• Fraud Mitigation:
  Collaborate with Account Safety leadership to measure program performance and proactively identify and mitigate fraud trends on the Rover platform.
• Thought Partnership:
  Serve as a strategic partner and advisor to business leaders, making data‑driven recommendations on investments and optimization strategies within Trust and Safety.
• Data Infrastructure Support:
  Support the construction and maintenance of our core reporting abstractions (built in dbt).

• At least 4 years experience working cross‑functionally with complex datasets to support organizational decision making.
• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.
• You are extremely comfortable with receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, all with relative autonomy.
• You have hands‑on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualisation tools (e.g., Mode, Looker, Periscope, Tableau, etc.).
• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists.

• Master’s degree in a quantitative field OR on‑the‑job experience with applied statistics.
• Ability to code in Python/R is a plus.
• Hands‑on experience working with customer service tool data sets (e.g., Zendesk).
• Hands‑on experience running A/B tests and experiment design.

• Competitive compensation.
• 401(k).
• Flexible PTO.
• Competitive benefits package, including medical, dental, and vision insurance.
• Commuter benefits.
• Bring your dog to work (and unlimited puppy time).
• Doggy benefits, including $1,000 toward adopting your first dog.
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi‑monthly.
• Regular team activities performed in person and virtually.

• In the greater Seattle area the first‑year salary range is $108,694–$136,046. Additionally, Rover offers a long‑term incentive plan with a company performance‑based cash payout and benefits to full‑time employees.
• The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills and abilities as demonstrated in the interview and hiring process.

At Rover, we’re driven by seeing our people succeed and grow, while doing our jobs better than ever before. We believe the best business outcomes come from a diverse set of perspectives and we’re committed to promoting an inclusive, inventive, and fun environment with amazing employees. We welcome and…