Senior Technical Writer

Extra Hop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.

Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it.

By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, Extra Hop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

Seeking a Senior Technical Writer to review, update, and modernize existing in-product content to align with current style guides and ensure technical accuracy. This role requires strong attention to detail, excellent communication skills, and the ability to work with complex systems and code repositories.

• Produce comprehensive and high-quality text for our Detections feature, which is geared towards NPM and NDR use cases.
• Own the strategy, planning, and execution of updating over 400 existing detection descriptions.
• Ensure the delivery of accurate, clear, and user-friendly text strings for our products and services.
• Help establish and maintain documentation standards, style guides, and templates to ensure consistency and quality across all technical content.
• Collaborate with cross-functional teams, including threat researchers, data scientists, product managers, and UX designers, to gather information, review content, and ensure the accuracy and completeness of technical content.
• Review and edit technical content for grammar, clarity, coherence, and adherence to established standards. Provide constructive feedback to team members to enhance the overall quality of deliverables.
• Manage content repositories and ensure content is up-to-date with product updates, new features, and changes.
• Continuously assess and enhance the content development process to streamline workflows, improve efficiency, and optimize content delivery.

• Bachelor's degree in Technical Communication, English, Computer Science, or equivalent field experience.
• Proven experience (7 years) working as a technical writer, creating technical documentation for complex software products or services.
• Excellent written and verbal communication skills, with exceptional attention to detail and grammar.
• In-depth knowledge of technical writing principles, methodologies, and best practices.
• Proficiency with authoring tools, content management systems (CMS), and other technical writing tools.
• Understanding of software development methodologies and technologies.
• Familiarity with cybersecurity concepts such as threat mitigation, network security, and vulnerability assessments is a plus.
• Ability to work collaboratively in a fast-paced, deadline-driven environment.
• Strong problem-solving and critical-thinking skills.
• Work cooperatively with others within the organization and other cross-functional stakeholders.
• Work well in fast-paced, high-stress environments.

• Proven experience as a Technical Writer.
• Strong understanding of technical writing principles and methodologies.
• Familiarity with code repositories (e.g., Git).
• Ability to work with complex systems and technical concepts.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to work independently and manage multiple tasks.
• Comfortable working with SMEs and asking clarifying questions.
• Proficiency in documentation tools and software.
• Must be in the Greater Seattle Area

Extra Hop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR). Since 2007, the company has helped…