IT Support Specialist – Technical Support Tech

Requirements Must have

• Proven background in technical support or desktop support roles within a corporate or enterprise setting.
• Strong expertise in operating systems such as Windows, macOS, and Linux.
• Hands‑on experience with networking concepts including LAN/WAN configuration, VPNs, firewalls, and network security best practices.
• Familiarity with IT support tools like BMC Remedy, Service Now, ticketing systems, and Jira for managing incidents.
• Proficient in troubleshooting both hardware components and software applications efficiently.
• Exceptional communication skills to connect with users of varying technical skill levels.
• Previous experience with IT infrastructure components such as routers, switches, and servers is a plus.

• Provide technical assistance to end‑users for hardware, software, and network issues across various platforms including Windows, macOS, and Linux.
• Diagnose and rectify software‑related issues tied to operating systems, applications like Microsoft Office, and specialized tools such as BMC Remedy, Service Now, and Jira.
• Oversee computer hardware management, including desktops, laptops, VPN configurations, firewalls, and LAN setups.
• Assist with computer management duties such as system updates, user account administration, and security measures.
• Maintain IT infrastructure by configuring and troubleshooting network equipment like routers and switches.
• Deliver help desk support through ticketing systems to guarantee timely resolution of user inquiries.
• Document support activities and solutions by utilizing tools like Jira or Service Now for efficient tracking and reporting.
• Effectively communicate with users to comprehend issues and provide clear instructions on resolving technical challenges.

We are in search of a skilled and proactive IT Support Specialist to become part of our technology team. This position involves delivering technical support, managing computer systems, and ensuring our IT infrastructure operates seamlessly. We seek a candidate with strong problem‐solving capabilities, excellent communication skills, and a thorough understanding of diverse operating systems and network configurations. This role provides an exciting opportunity to work in a vibrant environment where customer service and technical proficiency are vital.

We offer a full‑time position, competitive pay ranging from $65,000 to $80,000 annually, along with benefits including 401(k), dental and health insurance, and paid time off. This role is based in‑person.